DNA Family delivers excellent customer service and helpful staff, but faces recurring issues with delivery timelines that contradict initial estimates, despite maintaining a 4.8/5 average rating across 15 reviews.
What customers love
Common concerns
Customers mention
My experience with the Team during this whole process wasn’t a bad one, the staff tried in communicating with me effectively all through the whole process, You’ve got an Amazing team, but i was not happy with the fact that there was a delay with service delivery. I was told it was going to take 3-5 days to get it done but this was far from reality, the timing to send the sample to the test centre was too long, and when it eventually got to the test centre, i had to wait for another 7 days to receive the results, the whole process took upto 3 weeks, i mean i felt like i had to wait forever to receive the results. I think the company definitely need to improve in their timing as this is very important.
DNA Family is rated 4.8 out of 5 from 15 verified customer reviews on ReviewTerminal — rated Excellent. 93% of customers gave 4 or 5 stars.
DNA Family has an average rating of 4.8 out of 5 based on 15 customer reviews on ReviewTerminal.
DNA Family has 15 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.
Based on 15 verified customer reviews, DNA Family holds an average rating of 4.8 out of 5 — rated Excellent on ReviewTerminal. 93% of customers gave 4 or 5 stars.