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DNA Family

dnafamily.co.uk
4.8

15 reviews

87%
5-star
93%
Positive
0%
1-star
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ReviewTerminal Summary

DNA Family delivers excellent customer service and helpful staff, but faces recurring issues with delivery timelines that contradict initial estimates, despite maintaining a 4.8/5 average rating across 15 reviews.

What customers love

  • Exceptional customer service and staff support, with personalized attention and communication throughout the process
  • Professional and helpful DNA testing procedure explanation and appointment arrangement
  • Staff responsiveness and care in chasing updates and keeping customers informed

Common concerns

  • Significant delays in service delivery, with turnaround times extending to 3 weeks instead of promised 3-5 days

Customers mention

customer servicestaff supportturnaround timeDNA testing processcommunicationresults delivery
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Showing 1 3-star review
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Verified
Glory Ndubuka
18 June 2025

My experience with the Team during this…Nice experience, the team was effective and showed empathetic support but not timely as expected.

My experience with the Team during this whole process wasn’t a bad one, the staff tried in communicating with me effectively all through the whole process, You’ve got an Amazing team, but i was not happy with the fact that there was a delay with service delivery. I was told it was going to take 3-5 days to get it done but this was far from reality, the timing to send the sample to the test centre was too long, and when it eventually got to the test centre, i had to wait for another 7 days to receive the results, the whole process took upto 3 weeks, i mean i felt like i had to wait forever to receive the results. I think the company definitely need to improve in their timing as this is very important.

DNA Family — Review Summary

Based on 15 verified customer reviews, DNA Family holds an average rating of 4.8 out of 5 — rated Excellent on ReviewTerminal. 93% of customers gave 4 or 5 stars.

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