Is DNA Family trustworthy?

DNA Family is rated 4.8/5 from 15 verified reviews — Excellent. 93% gave 4 or 5 stars.

What is DNA Family's rating?

DNA Family has an average rating of 4.8 out of 5 based on 15 customer reviews on ReviewTerminal.

DNA Family Reviews: 15 Verified Reviews (4.8/5)

ReviewTerminal SummaryBased on recent reviews

DNA Family delivers excellent customer service and helpful staff, but faces recurring issues with delivery timelines that contradict initial estimates, despite maintaining a 4.8/5 average rating across 15 reviews.

What customers love

Exceptional customer service and staff support, with personalized attention and communication throughout the process
Professional and helpful DNA testing procedure explanation and appointment arrangement
Staff responsiveness and care in chasing updates and keeping customers informed

Common concerns

Significant delays in service delivery, with turnaround times extending to 3 weeks instead of promised 3-5 days

Customers mention

customer servicestaff supportturnaround timeDNA testing processcommunicationresults delivery

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Showing 1 4-star review

Verified

Amanda Memari

18 June 2025

My case worker was amazing with me so…

My case worker was amazing with me so supportive,kind and reassuring I'm glad with my experience on a overall and truly greatful for this service!

DNA Family — Review Summary

Based on 15 verified customer reviews, DNA Family holds an average rating of 4.8 out of 5 — rated Excellent on ReviewTerminal. 93% of customers gave 4 or 5 stars.

DNA Family

My case worker was amazing with me so…

DNA Family — Review Summary

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