DNA Family delivers excellent customer service and helpful staff, but faces recurring issues with delivery timelines that contradict initial estimates, despite maintaining a 4.8/5 average rating across 15 reviews.
What customers love
Common concerns
Customers mention
It took more than what they said it will take but staff were really nice and very helpful. They call and email regarding any updates and chase the process with care and diligence. Really appreciate their work
I found the experience very helpful and practical from arranging an appointment to get the results in time. The customer service was excellent from the DNA Family that came to see me and explained the procedure of how the DNA process works.
I would like to give DNA Family a 5-star rating because they have helped us so much. We truly appreciate all the support and care they provide. A special thank you to Josh and Paula for their outstanding help and kindness. We are very grateful!
I thoroughly enjoyed working with DNA Family getting DNA evidence for my clients. Helpful staff and quick turnaround.
Excellent customer service and on time delivery of results
Great and satisfied
Thanks to DNA family in particular Harry and Paula your support has meant a lot for my sons future.
I'm truly grateful for your service and will definitely choose my other tests with you. You are an amazing team.
Excellent Fast and Reliable
Great experience
Helpful and there is one lady she Name Miriam Colella she so kind and helpful me to do my form
Happy with the service. The representative/agent who attended to my query is very polite and helpful.
Good cappany
Based on 15 verified customer reviews, DNA Family holds an average rating of 4.8 out of 5 — rated Excellent on ReviewTerminal. 93% of customers gave 4 or 5 stars.