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Doors & More

doorsonlineuk.co.uk
3.8

40 reviews

60%
5-star
70%
Positive
25%
1-star
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ReviewTerminal Summary

Doors & More has inconsistent service quality with reliable product delivery when orders arrive complete, but significant problems with customer service responsiveness, delivery delays, and damage claims handling that undermine the 3.8/5 rating.

What customers love

  • Fast delivery and order fulfillment when items ship without delays
  • Good product quality and competitive pricing on doors
  • Efficient communication and tracking when delivery goes smoothly

Common concerns

  • Poor customer service responsiveness—long hold times, ignored emails, and slow resolution of complaints
  • Frequent partial deliveries and significant delays, especially with multi-item orders and third-party couriers
  • Refusal to replace or refund damaged doors, shifting responsibility to customers or manufacturers

Customers mention

delivery delaysdamaged doorscustomer service responsivenessincomplete ordersthird-party courier issuesrefund/replacement policy
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Showing 24 5-star reviews
B
Verified
Bryan
7 April 2026

New internal door

Found the door we wanted easily on the website and it was delivered quickly

M
Verified
Mr T
31 March 2026

Great service and outstanding product

I bought two glazed fire doors. Excellent quality, really well made using best materials. Exactly what I was looking for at an incredibly good price. Delivered on time on the day agreed, by polite and friendly drivers. Highly recommended and I would buy again without hesitation.

D
Verified
Dave King
31 March 2026

Amazing service and speed of delivery

Amazing service and speed of delivery. Sam took particular care of the doors and helped delivering them into the living room

P
Verified
Peter Nyitray
24 March 2026

EXCELLENT SERVICE

EXCELLENT SERVICE

C
Verified
Consumer
24 March 2026

Excellent service

Excellent service. Communication was excellent from ordering to delivering. Quick delivery - no problems at all, Josh the driver kept us updated with his estimated time of arrival. Excellent product as well

W
Verified
William McKenzie
19 March 2026

Excellent company to deal with.

Excellent company to deal with the door I bought was a quality external fire door at a great price including the cost of the delivery. I placed my order on Monday afternoon and it was delivered on Thursday. I most certainly would recommend this company.

E
Verified
EMMAUS PRESTON
18 March 2026

Great product, brilliant prices, brilliant delivery service

Great product at brilliant prices, fast delivery and a fantastic delivery service, keeping you informed and very helpful delivery driver

P
Verified
perry finch
16 March 2026

Great quality doors

Great quality doors

P
Verified
Paul McWilliams
15 March 2026

Ace Company

Very pleased with every aspect of the service from Doors and More, from ordering to delivery.

Page 2 of 2 · 24 5-star reviews

Doors & More — Review Summary

Based on 40 verified customer reviews, Doors & More holds an average rating of 3.8 out of 5 — rated Good on ReviewTerminal. 70% of customers gave 4 or 5 stars.

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