Doors & More has inconsistent service quality with reliable product delivery when orders arrive complete, but significant problems with customer service responsiveness, delivery delays, and damage claims handling that undermine the 3.8/5 rating.
What customers love
Common concerns
Customers mention
Amazing service and speed of delivery. Sam took particular care of the doors and helped delivering them into the living room
AVOID. Do not trust the delivery dates provided. They use 3rd party courier who book you when it works for them. We were quoted 1-5 working days and its turned out to be 12 working days.
EXCELLENT SERVICE
Excellent service. Communication was excellent from ordering to delivering. Quick delivery - no problems at all, Josh the driver kept us updated with his estimated time of arrival. Excellent product as well
Excellent company to deal with the door I bought was a quality external fire door at a great price including the cost of the delivery. I placed my order on Monday afternoon and it was delivered on Thursday. I most certainly would recommend this company.
Great product at brilliant prices, fast delivery and a fantastic delivery service, keeping you informed and very helpful delivery driver
Ordered a door and architrave. Door was ok, although ever so slightly damaged but didnt report it as able to sand out. But architrave is absolutely nothing like Ogee design found at every other supplier, ever. They refuse this completely and state " design varies", but what they have sent does not resemble Ogee even a tiny bit. Terrible customer service going backwards and forwards for 3 weeks now and still will not accept its totally different despite photos. I cannot install it as is totally different to the rest of the skirts and architrave next to it. Monry down the drain. I am in the property industry and will never use this supplier ever again. Terrible service and products are not as described.
Great quality doors
Very pleased with every aspect of the service from Doors and More, from ordering to delivery.
Bought 5 doors and paid £70 extra for specific day delivery; they were late and delivered the day after (normal London postcode). On delivery, 1 door was damaged and unfit for any client. Door & More immediately pushed the problem onto the manufacturer and refused to issue a replacement themselves. The replacement door arrived 4 working days after the late delivery and is also damaged. I have asked for a refund on the delivery and discount on the damaged door rather than waiting even longer, but they have stopped responding to me. Edit - Got a reply after the bad review and the supplier (not them) offered a reasonable discount on the damaged replacement door which was much appreciated. However they have declined the delivery refund - yes ordered on the 2nd March and the website stated in giant text in several places "Guarantee delivery on 3rd March" at checkout and "Delivered on or before Tuesday 3rd March" which I selected and paid extra for. Clearly this was never possible if it's actually 48hrs so a total lie. Have raised a chargeback as a result.
Based on 40 verified customer reviews, Doors & More holds an average rating of 3.8 out of 5 — rated Good on ReviewTerminal. 70% of customers gave 4 or 5 stars.