Doors & More has inconsistent service quality with reliable product delivery when orders arrive complete, but significant problems with customer service responsiveness, delivery delays, and damage claims handling that undermine the 3.8/5 rating.
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Customers mention
From placing the order to delivery, I was kept informed at every stage of the process. I cannot praise Doors & More enough for their efficiency and customer service. Good quality products at keen prices. Highly recommended.
Door arrived promptly, call centre was helpful to add something I'd missed in the order. However, the delivery options did not clarify that the delivery would not be bought to the flat door (only the main entrance) and so I had to find people to help me bring it to my flat. Would have liked to have the option for flat door delivery and it to have been explicitely expressed when ordering. Plus, door arrived with a small mark on it, but too much hassle to exchange.
Good quality product at a reasonable price, and delivered on time. Unfortunately, the door was delivered with slight cosmetic damage, so I can't give 5 stars.
doors are just what we wanted delivery was on time, a choice of dates for delivery would be nice but you are just told what date they would arrive. if you email to ask to change they just ignore the email.
Based on 40 verified customer reviews, Doors & More holds an average rating of 3.8 out of 5 — rated Good on ReviewTerminal. 70% of customers gave 4 or 5 stars.