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Doors & More

doorsonlineuk.co.uk
3.8

40 reviews

60%
5-star
70%
Positive
25%
1-star
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ReviewTerminal Summary

Doors & More has inconsistent service quality with reliable product delivery when orders arrive complete, but significant problems with customer service responsiveness, delivery delays, and damage claims handling that undermine the 3.8/5 rating.

What customers love

  • Fast delivery and order fulfillment when items ship without delays
  • Good product quality and competitive pricing on doors
  • Efficient communication and tracking when delivery goes smoothly

Common concerns

  • Poor customer service responsiveness—long hold times, ignored emails, and slow resolution of complaints
  • Frequent partial deliveries and significant delays, especially with multi-item orders and third-party couriers
  • Refusal to replace or refund damaged doors, shifting responsibility to customers or manufacturers

Customers mention

delivery delaysdamaged doorscustomer service responsivenessincomplete ordersthird-party courier issuesrefund/replacement policy
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Showing 24 5-star reviews
S
Verified
Steve Battershill
14 May 2026

Good service

Good service, easy to deal with. Decent value

D
Verified
David Walker
13 May 2026

Efficient service from order to…

Efficient service from order to delivery. Top Class

F
Verified
Fineran
13 May 2026

Excellent

Easy ordering, prompt delivery and nice door. The delivery tracking is a real bonus.

D
Verified
David Lawler
8 May 2026

Fire door

Very helpful friendly staff

S
Verified
Suzanne Doughty
4 May 2026

Excellent customer service & product

Excellent customer service. I made a mistake on my online order and called Doors & More to correct it. They did this immediately and efficiently. The order was placed on a Wednesday and the 7 doors were delivered the following Monday to the Highlands FOC. Delivery team were excellent too and the doors look great, exactly as I hoped. Very happy to recommend the product and company.

S
Verified
steve
30 April 2026

Quick delivery and the driver was…

Quick delivery and the driver was polite and the door was what I wanted at a fair price

M
Verified
Muhammad Saeed
29 April 2026

Very good quality

Very good quality

A
Verified
Anthony Prior
28 April 2026

Thanks for sorting

Thanks for sorting Very helpful people

C
Verified
carlo lambi
26 April 2026

Great helpful service and value

Great helpful service and value

M
Verified
Mr Richard Bell
24 April 2026

New doors

Easy to order the doors we wanted, delivery date was a bit confusing at first but was soon sorted. Delivery driver was very friendly and most helpful placing the doors where we wanted them.

M
Verified
Mrs Lorraine Rogers
23 April 2026

The delivery service was great

The delivery service was great. I was kept informed by the tracking facility every step of the way. The ETA was bang on time. Very pleasant man delivered two doors in perfect order.

N
Verified
Nunya Business
23 April 2026

Good quality doors

Good quality doors, clear communication and fair pricing. Well done.

H
Verified
hasmukh.patel
14 April 2026

Where is solid door very good price…

Where is solid door very good price absolutely super

S
Verified
Sue Shaw
14 April 2026

Great doors

Brilliant website, easy to use with lots of choice. Efficient follow up call and quick delivery too.

M
Verified
Mr Panes
7 April 2026

Quality product and superb set ice

Ordered, without issues, delivery on time as scheduled. Drivers took care to place 7 doors ordered in dining room in good grace. First inspections of doors shows quality as do the handles etc also ordered

Page 1 of 2 · 24 5-star reviews

Doors & More — Review Summary

Based on 40 verified customer reviews, Doors & More holds an average rating of 3.8 out of 5 — rated Good on ReviewTerminal. 70% of customers gave 4 or 5 stars.

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