Dyson Österreich has a severely damaged reputation (2.7/5) primarily due to catastrophic customer service failures including lost shipments, unprocessed refunds, and unresponsive support, which overshadow the positive experiences of customers who received their orders without issue.
What customers love
Common concerns
Customers mention
Extremely frustrating!! As per our previous message to you about your poor service. You replied to my message and said that we should contact our division in Austria that attends to customers. They do not answer my calls. Only voice messages and sales. I highly recommend that you attend to this asap. If I don’t receive a call or any results today, then it will be my responsibility to ensure on all social networks about your brand etc. A poor purchase. I will never buy from Dyson.
Ordered two Dyson Hairstyler accessories more than 2 months ago during Dyson week. Due to an error in their system they were never delivered, sent back and then not available. The pre-order that was made after 3 calls was never fulfilled. They say: just order again, sticking to their processes, and: your preorder by our colleague (the only helpful person so far) will never be fulfilled. So if Dyson now comments to just call them again, beware, it‘s not to find a solution or be supportive at all.
Horrible customer service. I've been waiting for over two months to get a solution to my problem. When you call customer service they can't do anything for you, so they are basically useless. All you can do is "ask" for the help but the "responsible department" is the only one that can help you and of course you can't directly talk to anyone that has the authority to make decisions.
The pipe connection to my vacuum V12 slim broke in a year and a half from purchase. I contacted Dyson and they ordered a new pipe for me. It has taken over a month and the part is still not in stock. I contacted Dyson through chat and they said that there is nothing that they can do. I have now been without a vacuum cleaner for over a month. The quality of this vacuum cleaner is not good and the service from Dyson is laughable.
Do not ever buy a air purifier from Dyson! It is too loud, and I bought TP09 and it doesn’t do anything it promises. Even though i run it 24 hours a day, you can see a lot of dust in air (and my room is 15 m2). And customer service is even worse. I have applied for product return before 30 days, and am still waiting for them to respond. Most probably they will wait until 30 days have passed and say you can’t return. Worst experience thanks to Dyson. Never buying anything again
Based on 40 verified customer reviews, Dyson Österreich holds an average rating of 2.7 out of 5 — rated Poor on ReviewTerminal. 40% of customers gave 4 or 5 stars.