Dyson Österreich has a severely damaged reputation (2.7/5) primarily due to catastrophic customer service failures including lost shipments, unprocessed refunds, and unresponsive support, which overshadow the positive experiences of customers who received their orders without issue.
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The Customer Support of Dyson is a joke. 2 weeks ago I bought a new hoover. Received a used one and it took a week to get any reaction. Now I was asked to send back the used one, no clue when my original order will arrive…over 350€ stuck on dyson account and no real remorse for my wasted time and efforts. They should learn how to treat the customer from Mömax..
I am extremely disappointed with Dyson’s lack of accountability. My girlfriend’s Airwrap broke shortly after the warranty expired, so we paid for a professional repair out of pocket. Not only did Dyson charge us for the fix, but they then shipped the repaired unit to the wrong address and we never received the device. We have been trying to resolve this since January. Despite multiple contacts, customer service has no idea where the device is and refuses to provide a solution or a replacement. For a "premium" company, losing a customer’s property and offering zero resolution is completely unacceptable. EDIT: The only answers from Dyson is to contact their customer service. However this is exactly the reason for the feedback: we have contacted the customer service multiple times, but they have no idea where the device is and refuse to provide a solution or a replacement.
Dyson stole my airwrap and money! I am beyond disappointed and frustrated with Dyson. For a brand that markets itself as "premium," their customer service is a absolute shambles. My Airwrap broke down just after the two-year warranty expired, and I was forced to pay €125 for a repair. Little did I know, I was paying Dyson to lose my machine and ignore me. The nightmare started immediately: * Incompetence from Day 1: They generated a shipping label with the wrong address. I had to waste time contacting them just to get their own paperwork corrected before I could even send it off. * The "Repair" Black Hole: I sent it in and received an email on January 27th stating it was repaired and UPS would contact me. A week passed—nothing. * The WhatsApp Runaround: I’ve contacted them via WhatsApp multiple times. Every single time, I get the same scripted nonsense: "We’ve forwarded your query to the relevant team." That "team" clearly doesn't exist, because no one ever reaches out. * Broken Promises: I called on Friday 6th February and was promised a follow-up by Monday. Monday came and went in total silence. * The Final Insult: On February 12th, I called AGAIN I finally got someone to tell me the truth: they sent my Airwrap to the wrong address (the one I told them to fix at the start!) and it was sent back to their warehouse. The lady promised it would be resent immediately. It has been another week, and I still have no device and no tracking number. Dyson has taken my €125, they have possession of my expensive Airwrap, and they are providing zero solutions. This isn't customer service; it's theft. Avoid their repair service at all costs—they are quick to take your money but couldn't care less about returning your product. 24.02.2026 Edit I have contacted the customer service for the fifth time and still was not able to find out where my device is and when it will be returned to me. 02.03.2026 Edit I contacted customer service on February 27th, but I still have not received any information about the whereabouts of my device or when (or if) it will be returned to me.
I have still NOT received the product I order 2 WEEKS ago, and no actual helpful support or information. I have had various follow ups via Dyson support calls, online, emails. Also followed up with UPS various attempts, NONE successful. This is the worst service I've experienced with online shopping.
I have ordered a Dyson Airstrait and even after two weeks it hasn‘t been shipped. It showed the device was on stock. For the amount i paid for this device it took away all the joy. If you ask for high prices then offer high quality services
After several strange complications from Dyson side, i was able to return the Airstraight... I also saw that the returned arrived to them but after months of calls and mails, i hear different excuses about different things, but my money is not returned... Amazing... now end of October... even after receiving an email saying "sorry blablabl... transfer your money back in maximum 14 days" (one month ago)...i still don't have my money. A terrible disappointment with Dyson... and who knows whn that ends. I have just called them again... to hear the new excuse.. they are nice..just working for an extremely inefficient company.
Orderd a dyson and i got the wrong item sent. I sent it back to change it and i did not recive neither the money neither the right item still after 2 months. Avoid Scammers!
Unfortunately, I made very bad experience with Dyson's customer service. End of June, I bought the Dyson Cool in the store and asked them to deliver it. The delivery with UPS went wrong. Although being at home, I got the notification that the item could not be delivered as nobody was there. Further, allegedly after 3 unsuccessful more delivery attempts the Dyson Cool was sent back to Dyson. It was not possible to redirect the delivery to another pick up store, as I did not get the UPS notification with a specific code and also otherwise it was not possible to get in contact with UPS. In the UPS system I could finally see that the item was taken over by a Dyson employee on 14 July 2025. Since then and after several calls to Dyson customer service, I am still waiting to get my money back!!! Every time I call Dyson customer service I get different and wrong answers!! This is really not acceptable and very disappointing from such a big company. Will never order again. Still hope to get the money back!!
I’ve been waiting since June 18 for a vacuum replacement that was approved under warranty. Despite multiple follow-ups via email and WhatsApp, I have not received any delivery date or clear response. It is unreasonable to ask a customer to wait indefinitely for a product without an estimated delivery date. For a premium product, this kind of after-sales service is unacceptable. I rely on this device daily due to having a pet, and being left without a working vacuum for weeks is very frustrating.
I contacted Dyson Österreich customer support due to a delay with my order. The interaction was extremely impersonal, unhelpful, and left me feeling like I, as a customer, was not important. My questions were met with scripted responses, and instead of providing clarity or a solution, they simply redirected me elsewhere with no real update. Even when I expressed frustration, there was no empathy or effort to resolve the issue. For a company like Dyson, this level of service is unacceptable.
I didn’t receive the accessories, bag and clips that were promised. And which are still advertised on the site , but you don’t put them down ! It is very unpleasant , I could have gone to the store and bought it , but I ordered online to get the bag and clips ! Which you promised but didn’t deliver.
Customer service agent was helpless, I have waited to long for the answers, overall, when I have to use customer support one more time, I'm about to lose 5 years of my life.
I contacted Dyson support because a gummy part that should normally stop particles to go in the motor does not stop them , even if the durst collector in fast empty. I told that I was outside the Garantie, i asked if it was possible to change this tail... the support wrote me to wait.... And some day after they wrote me that i was out of garanty and told me to look at a link to order the part and closed the comunication. But the link was not the correct part that i needed. I tried to reply telling this . No one replayed. No forther interest or comunication. I payed really a lot fir my dyson 11. I did not asked sonething for free.... I supposed to find more politeness and support. I will take in mind for all my next need.
Abysmal customer service Bought a #Dyson V15 which cost EUR 800 and broken down after just over one year. We've spent HOURS trying to get support from them, they've completely wasted our time. A hideously expensive mistake. Don't touch them! They will post a 'I'm so sorry to hear this' reply here, as they've done with others. It makes zero difference. Their customer service still does NOTHING.
Unbelievable impolite, hotlines that turns you crazy, repeating all your personal data 10 times and much more. Dyson really does everything to make you unhappy. No "sorry", no "how can I help you". I thought I bought a premium product (almost thousand euros for a Dyson v15) and after 4 weeks it did not work any more. It took really all my my nerves to get in contact with a person NOT telling me that she/he is not responsible. Finally, after more than 7 (!!!!!!!) weeks it was replaced. If I would have ordered online, they can deliver in "1-2 days". But one in the trap, Dyson does not support you at all.
Based on 40 verified customer reviews, Dyson Österreich holds an average rating of 2.7 out of 5 — rated Poor on ReviewTerminal. 40% of customers gave 4 or 5 stars.