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2.7

40 reviews

35%
5-star
40%
Positive
50%
1-star
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ReviewTerminal Summary

Dyson Österreich has a severely damaged reputation (2.7/5) primarily due to catastrophic customer service failures including lost shipments, unprocessed refunds, and unresponsive support, which overshadow the positive experiences of customers who received their orders without issue.

What customers love

  • Fast and straightforward online ordering and checkout process
  • Reliable delivery and correct order fulfillment for some customers
  • Product quality and performance when items arrive as intended

Common concerns

  • Chronic customer service incompetence: lost packages, wrong addresses, unresponsive support teams, and months-long unresolved issues
  • Refund and replacement processing failures: customers waiting 2-3+ months without reimbursement or replacement items despite multiple follow-ups
  • Inadequate shipping and logistics: packages arriving damaged, missing accessories, wrong items sent, and long delays despite stated 1-2 day delivery times
  • Post-warranty repair service failures: devices sent to wrong addresses, lost in transit, poor quality packaging, and zero accountability or solutions offered
  • Scripted, impersonal support responses with no empathy, decision-making authority, or actual problem resolution

Customers mention

customer service failuresdelayed/lost shipmentsrefund processingrepair servicewarranty issuesunresponsive support
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Showing 2 2-star reviews
M
Verified
Maen
11 December 2024

Sadly we were expecting at least the…

Sadly we were expecting at least the start button would have a lock mechanism. Keep holding the start is annoying and hurt the hand after a while. Also we were expecting like other equipment to stand alone without support, sadly this not the case. Honestly speaking purchasing such a high price not to find these basis is kind of disappointing!

U
Verified
Uznazova Alona
28 October 2024

Long shipment, bad service

After the order I waited for a delivery 4 days, but based on the official site information it should take 1-2 days. I used special offer on the site with 3 gifts to my device, but it was shipped without those. Then it took many time for support that there no gifts. I did not receive one gift even now.

Dyson Österreich — Review Summary

Based on 40 verified customer reviews, Dyson Österreich holds an average rating of 2.7 out of 5 — rated Poor on ReviewTerminal. 40% of customers gave 4 or 5 stars.

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