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Home/Shopping & Fashion/Dyson Österreich
2.7

40 reviews

35%
5-star
40%
Positive
50%
1-star
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ReviewTerminal Summary

Dyson Österreich has a severely damaged reputation (2.7/5) primarily due to catastrophic customer service failures including lost shipments, unprocessed refunds, and unresponsive support, which overshadow the positive experiences of customers who received their orders without issue.

What customers love

  • Fast and straightforward online ordering and checkout process
  • Reliable delivery and correct order fulfillment for some customers
  • Product quality and performance when items arrive as intended

Common concerns

  • Chronic customer service incompetence: lost packages, wrong addresses, unresponsive support teams, and months-long unresolved issues
  • Refund and replacement processing failures: customers waiting 2-3+ months without reimbursement or replacement items despite multiple follow-ups
  • Inadequate shipping and logistics: packages arriving damaged, missing accessories, wrong items sent, and long delays despite stated 1-2 day delivery times
  • Post-warranty repair service failures: devices sent to wrong addresses, lost in transit, poor quality packaging, and zero accountability or solutions offered
  • Scripted, impersonal support responses with no empathy, decision-making authority, or actual problem resolution

Customers mention

customer service failuresdelayed/lost shipmentsrefund processingrepair servicewarranty issuesunresponsive support
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Showing 14 5-star reviews
J
Verified
Juris Vitkovskis
19 May 2026

The proces of finding the item of…

The proces of finding the item of interest is easy, and the buying process is stright forward.

K
Verified
kaisaier kahaer
18 March 2026

very good and speed

very good and speed

K
Verified
Katalin Kovács
7 March 2026

Fast delivery

Fast delivery, everything was fine and correct with the order and courier service. Super happy with it

N
Verified
Naser Ali
16 February 2026

Danke fur die professionalism.

Danke fur die professionalism.

A
Verified
Adrian
28 December 2024

friendly

friendly, helpful

S
Verified
Sandra Hochegger
16 August 2024

Prompt service and delivery

Prompt service and delivery

S
Verified
Sabine Schifferl
1 July 2024

Top Service!!!!

Top Service!!!!

J
Verified
Jonas Kamp
24 June 2024

Service war super

Service war super

A
Verified
Anonym
14 June 2024

Super Sauger.

Super Sauger.

K
Verified
Klodeta
21 May 2024

Quick purchase procedure

Quick purchase procedure, not so fast delivery.

G
Verified
Gerald Farveleder
13 May 2024

Top service

Top service

B
Verified
Botond Teglas SL
27 April 2024

Es hat gut funktioniert

Es hat gut funktioniert

P
Verified
Paul Makin
17 April 2024

As always

As always, the whole process was effortless. The delivery was on time, it was easy to assemble the device and it works perfectly! It looks great in my living room and is also very practical. I love Dyson devices--I have so many!

M
Verified
Michael Paulik
16 April 2024

Super Service 👍

Super Service 👍

Dyson Österreich — Review Summary

Based on 40 verified customer reviews, Dyson Österreich holds an average rating of 2.7 out of 5 — rated Poor on ReviewTerminal. 40% of customers gave 4 or 5 stars.

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