EcoTrove delivers strong customer satisfaction (4.8/5) with widespread praise for cost savings and billing predictability, though one customer experienced critical unresponsiveness during account reactivation.
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Common concerns
Customers mention
Everything was fine until I moved. PG&E dropped data sharing with EcoTrove and I tried to reactivate it. On the PG&E website, sharing my data with Ecotrove would result in a 404 error (website doesn't exist). So I contacted Ecotrove to renew data sharing. I used their form on their website and I wrote an email to their info@ email address. Zero response for days. I'm not sure what's going on and I don't have a way to get in touch with them.
Based on 20 verified customer reviews, EcoTrove holds an average rating of 4.8 out of 5 — rated Excellent on ReviewTerminal. 95% of customers gave 4 or 5 stars.