Elutide delivers strong customer satisfaction (4.6/5) with exceptional logistics and service, though product efficacy concerns and inconsistent communication on transparency issues undermine some trust.
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I was unsure of what to expect. Received product and everything I needed fast. So appreciate the open line of communication. Great price
Great experience all around, from start to finish. The owner worked with me on resolving an address issue I was having on my end. The product arrived fast and is great quality, customer service is the best I've experienced in a very long time.
Great personal customer service!
Great communication, quick shipment. Zero issues and great price. Would order again
Simply put. It didn’t work at all. Nothing. I’ve been getting semi from another company for about 4 months. They worked just fine. Saw that elutide has a good sale decided to try it and I’m starving like I haven’t taken any at all. Not happy. Waisted time and money. But what goes around comes around. Selling fake product is insane to me. Like I wouldn’t notice.
From beginning to unboxing, a flawless transparent and assuring transaction. Open communication. Questions answered immediately. Human beings not machines or firm email responses. COA in the box and through a company based in the US. Verifiable results and scientist signatures on the COA. The packaging is amazing as well. I hope it's not costing too much. You could cut back some and still impress with everything you get in the box. And we are going to need you to stay in business. Keep up this kind of service please.
A++++ communication and super fast shipping! Everything is well packaged and in fridge ready storage case. COA easy to read and in box. Was so impressed, placed a second order!
great shipping time
This is my second time ordering from them and I’m extremely satisfied. Excellent customer service every time. Todd was very helpful, responded very fast, and kept me updated throughout the process. Shipping was incredibly fast — I received my package in just 2 days. Everything was packaged very well and securely wrapped. Overall a great experience and I’ll definitely continue ordering from them again. Highly recommend!
Great customer service. Quick delivery and competitive pricing.
Elutide seemed very promising when I first checked them out, but when asked about endotoxin test results (which are not on the website, or if they are, I can’t find them), I got no answer. Tried the chat feature multiple times as well as email and text. I also inquired in a comment on one of their Facebook ads and although they have not answered me, they’ve answered several other people’s questions and comments. For a company that is presenting itself as being super transparent and upfront, this is undeniably shady. UPDATE: in response to Elutide’s response: I followed both links and there are no endotoxin testing results on their COAs from Horizon Labs (MS/HPLC only), or in their research section. Not sure what else to say. I shouldn’t have to work this hard to get some simple info. I will not be emailing them again.
Came in a timely manner, price was good
Quality products fast shipping
Customer service was fantastic
This is the best company I’ve come across with reasonable cost. Plus super fast shipping and great customer service!
Based on 20 verified customer reviews, Elutide holds an average rating of 4.6 out of 5 — rated Excellent on ReviewTerminal. 90% of customers gave 4 or 5 stars.