Energy Nordic excels at smooth transitions and responsive customer service (4.7/5 rating), but faces critical accountability issues when things go wrong, with two severe cases of unresolved financial disputes.
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All done online. No hassle no stress.
I chose Energy Nordic because they market themselves as an English-speaking provider that handles everything on your behalf. My experience has been a total failure of professional conduct. Every single email, quote, and instruction came exclusively from Energy Nordic staff. They were the only company I ever dealt with or had contact with, and I paid a large deposit to the exact IBAN provided directly by Energy Nordic customer service. Despite this being a direct arrangement with them, they completely blamed a third-party vendor when things went wrong. Their handling of the project was a chain of incompetence. They mislabeled the job in their system, repeatedly failed to reply to my messages, and eventually admitted they couldn't even get their own vendor to reply to them. After multiple emails chasing them, Energy Nordic finally offered to send a courtesy letter to their vendor as a "gesture of goodwill," but they are still trying to force me to chase this third party to get my deposit back. I have never once spoken to or had a relationship with this vendor. Energy Nordic selected them, hired them, and gave me the billing instructions. Instead of taking responsibility for their own internal breakdown and returning my funds, they are trying to wash their hands of a situation they initiated. Do not trust their branding. They are happy to act as your sole provider when taking your money, but the moment they fail, they will abandon you to chase strangers
The clear and prompt communication and clear information makes the switch easy
They were very prompt in replying to my enquiry and gave me a quote without any fuss. They also showed me how much I could save over the year. Iberdrola could learn an awful lot from this company. Brilliant service, well worth the effort. Well worth the move. Well worth 5 stars.
The efficiency in which we were switched over was really nice. No worries whatsoever. The old company sent a final bill for almost 100€ for only a couple of days. I’m sure this move will save a lot of money.
Because Lorena was excellent and her product knowledge was outstanding
Very nice person I spoke to very helpful no trouble
Our sales representative was polite, tenacious and helpful.
We have yet to receive our first bill so jury is still out but so far the transfer from our previous supplier was all stress free and speedy.
Awesome customer service and effortless transition to switch to their electric provider. Super happy with money saved (32%) cheaper than my previous supplier
Quick response at all times
Seamless support
Great price and support in many languages, have just changed to Energy Nordic but it was so simple and as I described the support Nordic languages. So five of five star ⭐️⭐️⭐️⭐️⭐️
It was very easy to change and very nice people. Brgrds Lotta
All went very smoothly switching from one company to Nordic
Based on 40 verified customer reviews, Energy Nordic Spain holds an average rating of 4.7 out of 5 — rated Excellent on ReviewTerminal. 90% of customers gave 4 or 5 stars.