Energy Pig delivers excellent service from individual engineers like Arash and installation teams, but suffers from severe project management failures, poor post-survey communication, and unresolved complaints about workmanship and broken commitments.
What customers love
Common concerns
Customers mention
Arash the engineer was bang on time having driven from Glasgow. He we a very personable guy and despite having difficulty with his mobile phone reception managed to complete his service of our system. He was also extreemly helpful to us 80 year oldies in resetting some aspects of the system like temperature and what to do when the battery runs out etc. Thanks and well done Arash. you can come again.
Craig, the young engineer, arrived just after nine, as agreed. I'm a poor sleeper and early mornings can be something of a nightmare fur me. He came in, wiping His boots, we then had a wee chat about my problem. My ASHP had stopped working, this I reported on Monday and an engineer was due tae call next day. He Did!!! Mae service was overdue, sae a service was carried out which highlighted the problem. This meant only a service charge instead of a repair charge followed by a service charge. Energy Pig really do try tae help keep costs down, which as a Pensioner is a great help. Craig did not have his Card Machine with Him, sae he sent details through tae H.Q. where a Receipt plus Details were raised and sent to me, I then paid mae bill. (E.P. do a payment scheme whereby payment can be staggered) Craig did mention the loudness of the pump, He was able tae adjust it....which has reduced the noise quite a lot. A wee chat about general care and a few personal words then He was Off back tae Glasgow!! Polite, Friendly and Efficient....what more can You want! WELL DONE PINK PIG.......105%
Arash has been servicing our boiler every year for the past 7 years... He is always very pleasant and keeps our boiler alive and well!! 😁 Big thumbs up for energy pig and for Arash!
Arash came along to fix a simple fault that unfortunately turned into a pain because our internet is really slow and we live in an old cottage with thick stone walls. He was here about 2 hours fixing a problem that should have taken 10-15 mins. He was really patient, taking his time to make sure everything was working properly before he left. What a lovely friendly guy.
very nice service..-from beginning to end… fast, professional installation..
David Campbell spent the full day doing a thorough survey. He was very professional in explaining what he was doing. He’s a really nice guy, very pleasant.
Had a major project taken on by energy pig. Started with a response to a Facebook post that they were surveying in the area (we live on the Isle of Lewis), followed by quite a lot of messaging to check what was possible under the grant scheme, but when the work commenced the guys where charming, professional and did a great job. They worked around our family as the house was pretty full and we managed to get the whole home fitted with radiators, a boiler and airsource heat pump. Then we got the flat roof replaced and solar panels fitted. Finishing off with the upstairs insulated and replastered. Very happy with the work and the professional way it was carried out to fit around our big busy house. Highly recommend.
I arranged a system service and Arash the engineer arrived on time, and was very polite and knowledgeable and answered more than a few questions and left everything neat and tidy. Hope he comes back next year
Boiler service arranged. Arash arrived on time. Polite and friendly. Service completed, no mess, answered a few questions I had. Hopefully see you same time next year.
Have no complaints whatsoever did a great job I'm based in Ravenstruther took the guys hour and half to get hear came on time insulated cieling bords then plasterd over them and cleaned up after them the guys were really polite and you could see they were proud of their work they done so I would say I would 100% recommend this company
Many thanks to Craig for sorting out heat pump issue. Explained fully what had happened & how to help prevent it happening again & what to do if it did. Nothing was too much trouble & I would highly recommend him.
Our annual boiler service was carried out this morning by the very efficient and polite Arash. Arrived on time and answered our questions very knowledgeably. The heating system is now operating as it should. Many thanks to Arash and Energy Pig. Highly recommended.
Great service from Arash and Kenzie today for a boiler issue and service. Very polite tidy tradesmen. Clear communications arrived on time and carried out job well. Thank you for a clean, quick easy service. See you next year again! S Morrison ⭐⭐⭐⭐⭐
Arash, on time and a quality job as usual!
Always use Energypig, book on the day I want. Reliable and always on time. Arash is pleasant, quick and never leaves a mess, explains everything well if you need to ask a question.
Based on 40 verified customer reviews, Energy Pig Heating & Insulation Funding holds an average rating of 4.0 out of 5 — rated Great on ReviewTerminal. 75% of customers gave 4 or 5 stars.