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Environ Pest Control London

environpestcontrol.co.uk
4.0

40 reviews

63%
5-star
75%
Positive
18%
1-star
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ReviewTerminal Summary

Environ Pest Control London delivers strong technical service with friendly, professional technicians, but is undermined by scheduling failures, follow-up communication issues, and concerns about service effectiveness on repeat problems.

What customers love

  • Technician professionalism, knowledge and friendliness (named staff like Kevin, Patrick, Andy, Jordan, Eriye praised repeatedly)
  • Responsive admin and receptionist staff, clear explanations of procedures and options
  • Thorough on-site inspections and pest elimination (mice and moths effectively handled on first attempt in majority of cases)

Common concerns

  • Appointment scheduling problems: no-shows, late arrivals without notice, incorrect booking dates, cancellations and rescheduling delays
  • Poor follow-up communication: delayed technician reports, unanswered emails, failure to confirm booking changes, lack of cost breakdowns before quoting
  • Questionable service practices and weak guarantees: ineffective proofing that fails when cold weather returns, suspicion of deliberately incomplete surveys to justify larger quotes, minimal discount offered (£20 on £600 service) when repeat work needed
  • Damage to property (kitchen plinth) with no accountability or response to compensation requests

Customers mention

Technician professionalismScheduling and appointment managementCommunication failuresMice infestation treatmentProofing effectivenessCustomer service responsiveness
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Showing 25 5-star reviews
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Verified
Sandra
9 October 2025

I don’t normally write reviews

I don’t normally write reviews, but on this occasion I felt I had to. I had a mice infestation and contacted Environ for help. I spoke with Natalie, who was extremely helpful and professional. She took the time to listen to me, which I really appreciated as I suffer from a stutter. She was patient, understanding, and made me feel comfortable throughout the call. Her support made a stressful situation much easier to handle.

N
Verified
Nicola Ozanne
25 September 2025

Excellent service all round. Highly recommend

Andy came twice to my house due to sightings of a mouse. He was prompt, polite and very helpful in giving lots of information about how to control mice as much as possible. On the first visit he put down bait and on the second he plugged up some holes and then miraculously caught a mouse, thus solving the problem for now. I am so impressed with the service given and definitely recommend anyone with similar problems to get in touch with Environ and Andy.

J
Verified
J Macwhinnie
11 September 2025

Thorough & knowledgeable

Thorough & knowledgeable

J
Verified
John McMahon
9 September 2025

Great prompt service!

Great prompt service! Eriye, the technician, was very communicative about his arrival time given traffic, and once here was very thorough. He explained everything clearly, and talked through options patiently. He really took his time and went through our property very carefully to identify any issues. I feel very comfortable with the team at Environ and have no qualms at all recommending them.

V
Verified
Victoria James
30 August 2025

Great experience

Great experience, very thorough and informative visit from Andrew. Highly recommended

C
Verified
C Dumas
29 August 2025

Very knowledgeable

Very knowledgeable, thorough and efficient.

G
Verified
Geraldine Cooper
23 August 2025

Very pleasant man who tried to be as…

Very pleasant man who tried to be as thorough and helpful as possible. Was waiting for the follow up meeting before completing this reviewr

L
Verified
Lynne Paterson
10 August 2025

Committed to solving our pest issue

Technician on time and professional knowledgeable and friendly. We have used Environ before and this is always the standard. Committed to getting rid of our pest problem

C
Verified
customer
8 August 2025

Elijah was great

Elijah was great, pragmatic and helpful.

A
Verified
Annabella Salvalaggio
8 July 2025

From when I first spoke with Environ…

From when I first spoke with Environ about a moth problem, they were on board. This is the kind of dynamic approach that I needed. They are very professional and effective. The technician was excellent. I have absolutely no attachment to their company in any way.

Page 2 of 2 · 25 5-star reviews

Environ Pest Control London — Review Summary

Based on 40 verified customer reviews, Environ Pest Control London holds an average rating of 4.0 out of 5 — rated Good on ReviewTerminal. 75% of customers gave 4 or 5 stars.

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