Environ Pest Control London delivers strong technical service with friendly, professional technicians, but is undermined by scheduling failures, follow-up communication issues, and concerns about service effectiveness on repeat problems.
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Customers mention
Great experience, very thorough and informative visit from Andrew. Highly recommended
Very knowledgeable, thorough and efficient.
Very pleasant man who tried to be as thorough and helpful as possible. Was waiting for the follow up meeting before completing this reviewr
Technician on time and professional knowledgeable and friendly. We have used Environ before and this is always the standard. Committed to getting rid of our pest problem
Elijah was great, pragmatic and helpful.
Got a message from Environ saying my second moth spray appointment is due tomorrow. Prepared the apartment, arranged a place to put away all of my houseplants, and made everyone in the flat get up early to be ready to let in the exterminator and leave. The morning of, I’m told there’s a mistake and the appointment is supposed to be next week. This is beyond disappointing — they are supposed to solve headaches, not cause them. I hoped to get better service for the money. The first visit also had to be rescheduled, but the change wasn’t confirmed properly by environ, leading to a different last-minute replanning — thankfully I caught that before doing all the prep. It’s too early to say either way about the quality of the spray; the specialists who inspected my property seemed professional enough.
Just under 3 months ago had a mouse problem due to construction work in my street. The problem was, I thought sorted by Environ, but sadly not. I was shocked to discover that I had to pay an extra £181 for a visit. Environ are not cheap but I thought a trusted company (I’ve used them before) but this is shoddy customer service. A quick visit to check the poison is all it would have taken but yet they have now lost a regular client.
Environ damaged a bespoke kitchen plinth during a visit and failed to inform me at the time, which goes against their own terms. I sent a quote from my original kitchen supplier, but they declined it and refused to cover the cost. Since then, I’ve sent multiple follow-up emails requesting payment, and have received no response at all. Disappointing handling — not client-focused, and no effort made to resolve the issue professionally.
The service is OK. It required a moderately polite rocket after month 1 and appears back on track. I wouldn't normally write a review so early in the relationship, not least when the start wasn't up to expectations, but having now received multiple requests to review the service, I felt I couldn't ignore them anymore.
From when I first spoke with Environ about a moth problem, they were on board. This is the kind of dynamic approach that I needed. They are very professional and effective. The technician was excellent. I have absolutely no attachment to their company in any way.
Based on 40 verified customer reviews, Environ Pest Control London holds an average rating of 4.0 out of 5 — rated Good on ReviewTerminal. 75% of customers gave 4 or 5 stars.