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Environ Pest Control London

environpestcontrol.co.uk
4.0

40 reviews

63%
5-star
75%
Positive
18%
1-star
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ReviewTerminal Summary

Environ Pest Control London delivers strong technical service with friendly, professional technicians, but is undermined by scheduling failures, follow-up communication issues, and concerns about service effectiveness on repeat problems.

What customers love

  • Technician professionalism, knowledge and friendliness (named staff like Kevin, Patrick, Andy, Jordan, Eriye praised repeatedly)
  • Responsive admin and receptionist staff, clear explanations of procedures and options
  • Thorough on-site inspections and pest elimination (mice and moths effectively handled on first attempt in majority of cases)

Common concerns

  • Appointment scheduling problems: no-shows, late arrivals without notice, incorrect booking dates, cancellations and rescheduling delays
  • Poor follow-up communication: delayed technician reports, unanswered emails, failure to confirm booking changes, lack of cost breakdowns before quoting
  • Questionable service practices and weak guarantees: ineffective proofing that fails when cold weather returns, suspicion of deliberately incomplete surveys to justify larger quotes, minimal discount offered (£20 on £600 service) when repeat work needed
  • Damage to property (kitchen plinth) with no accountability or response to compensation requests

Customers mention

Technician professionalismScheduling and appointment managementCommunication failuresMice infestation treatmentProofing effectivenessCustomer service responsiveness
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Showing 2 2-star reviews
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Verified
Marlene Shaw
19 May 2026

iam still waiting forthe tecnitian 's…

iam still waiting forthe tecnitian 's report and the plan of action

K
Verified
Karine Desplanches
21 July 2025

Poor resolution after damage – no response to follow-upsed a bespoke kitchen…

Environ damaged a bespoke kitchen plinth during a visit and failed to inform me at the time, which goes against their own terms. I sent a quote from my original kitchen supplier, but they declined it and refused to cover the cost. Since then, I’ve sent multiple follow-up emails requesting payment, and have received no response at all. Disappointing handling — not client-focused, and no effort made to resolve the issue professionally.

Environ Pest Control London — Review Summary

Based on 40 verified customer reviews, Environ Pest Control London holds an average rating of 4.0 out of 5 — rated Good on ReviewTerminal. 75% of customers gave 4 or 5 stars.

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