Ever Cars delivers an excellent online and in-showroom buying experience with transparent pricing and knowledgeable staff, but suffers from significant post-purchase communication breakdowns and occasional questionable trade-in practices that frustrate some customers.
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Nice people, no run-around or manipulative shenanigans, no surprise added fees. This was truly a good experience, and I love the car I got from them!
I had a good experience buying a car with Ever. The whole process was very fast and easy and the car arrived in just a few days. They could not give me a competitive offer on my trade-in, but I ended up selling to a local dealer instead.
I had a fantastic experience purchasing my 2023 Rivian R1S (Adventure Trim, Quad Motor) through Ever in San Francisco. Yevgeniy was my sales representative, and he made the entire process smooth and stress-free from start to finish. The Ever SF team was fantastic. Most of our communication was over text, email, and phone calls, which made things super convenient. Yevgeniy was always quick to respond, kept me updated, and made sure everything went seamlessly. Buying a car from a traditional dealership can feel overwhelming, but Ever is NOT your traditional dealership, and Yevgeniy’s professionalism, knowledge, and easygoing style made the experience enjoyable. I’m thrilled with my new R1S and grateful for how straightforward Ever SF made the purchase process. If you’re in the market for a used Rivian, or other EV makes and models, I definitely recommend checking out Ever San Francisco and asking for Yevgeniy!
I had a pretty bad experience on my recent visit to the Ever Car dealership in San Francisco. I wanted to trade in my Tesla Model 3. The vehicle runs perfectly with no warning lights, performance issues, or service alerts of any kind. When I arrived, a technician inspected the car and gave the green light, which led to an initial trade-in offer that seemed reasonable. However, once I started the buying process, the shenanigans started. After the salesperson went to the manager to begin the paperwork, I was now told that another technician had found a problem with the drivetrain. No diagnostic evidence was provided, and the car continued (and continues) to drive flawlessly. Anyone familiar with Teslas knows that if there were a real drivetrain issue, the car would either go into limp mode or not drive at all—and Tesla’s system would flag it immediately. That didn’t happen. It felt like the original trade-in offer was a bait tactic just to get me in the door. It seemed like they invented a problem to justify changing the deal. My guess is this happened because I wasn’t using their financing and declined their extended warranty—so the manager was looking for another way to get more of my money. The salesperson seemed cool and really knew a lot about the car I wanted which I appreciated. But i walked out feeling slimed and frustrated. I’ve had far better, more transparent experiences with CarMax and Carvana. I don’t recommend doing business with Ever Car. Unless they get their act together and clean house of shady managers and finance people, I doubt they will survive as a business. These kind of tactics are unacceptable given that there are dealers that behave ethically and transparently. UPDATE - The general manager saw my review and reached out to me. He said that there was no intent to play sales games or use bait and switch tactics. He seemed genuine and I am inclined to believe him. But this still leaves the question of why the Ever tech flagged my car for having drivetrain problems. By the way, I have now driven my Tesla around 450 miles since visiting Ever and I have no problems or weird noises with the car. I recently had Tesla look the car over and they gave it a clean bill of health. So even if Ever was not doing anything shady (which I want to believe) they have a tech problem. I wonder how competent their techs are in evaluating the cars they have for sale. I would give Ever another chance but I would do two things: 1. I would have my car inspected BEFORE I tried to trade it in to Ever and have the report in writing; 2. I would ask to have whatever car I wanted to buy from Ever inspected by an independent EV competent shop. Ever is new and still working out how they want to do business. I would suggest getting their technical competence together and then letting the public know about this so we can be confident of their assessment of the vehicles they take for trade in and those they sell.
Buying a used EV from Ever was the easiest car-buying experience I have ever had. The staff is professional, friendly, responsive, and extremely helpful. The pricing was fair, and not having to endlessly shop around or haggle with dealers or private sellers was a huge relief. I appreciated that they inspected the car, and mine was in perfect condition, without even a ding. There was no sales pressure, and after the transaction they followed up to make sure I was happy. Would highly recommend Ever to anyone local (or remote), who's in the market for a hassle-free, straightforward EV buying experience.
Ever provides comprehensive battery report over email; easy to schedule a test drive; zero pressure; transparent pricing and no haggling; 7-day return policy; and docu sign was thorough and quick
In my history of car buying (7 cars including both daughters), purchasing a car with Ever was the smoothest and most seamless. If buying a car is somewhere in your least favorite things to do, like getting a tooth pulled, then you will be very happy with Ever. It won't hurt at all! I'd like to thank our Ever Consultant, Will Kizanis, for his professional and friendly demeanor. He was well versed in the mechanics of all the cars we looked at, and took his time - we didn't feel rushed or neglected. We came in with one car in mind and left with a different one, and I'm so glad that Ever's inventory had many options to choose from. Working with Trevor Brown, in financing, was just as seamless and painless. All the paperwork and financing was completed electronically without any hiccups or long waits. We left Ever to grab a bite to eat and enjoy a beautiful, sunny SF day, and by the time we finished the car was ready to drive home! Best experience Ever! (pun intended ;-)
Very easy process from start to finish in terms of looking at cars and buying! Stress free! Very transparent throughout and fair pricing out the door.
This place seems legit when it comes down to used EVs. Super straight process, I liked it a lot. They did not have any weird addons
Yevgeniy and Troy were instrumental in helping me purchase a used EV. I managed to pickup a polestar 2 (2024) at nearly the same price as marked in kbb, so no noticeable markup. The car was basically like new and their dedication for service was great; they made sure to confirm that the vehicle they delivered had no faults or issues. This review is a bit late, but basically, I've been driving the car for 3 months and I love it. Thanks again
Great experience!! William/sales and Trevor/finance made the process smooth and easy. Purchased a 2023 Hyundai Ioniq 5 and for a used car it's in great shape mechanically and in appearance. I paid cash for the car and maybe that helped the process go a little smoother than some of the other reviews I read about loan problems. Online paperwork was quick and efficient. Had the car delivered to my house and I would have to say I'm very pleased with the Ever experience.
The pros are that you can find the car you're looking for and the price is fair. You don't have to worry about the aftermarket add ons from traditional dealers. This is an updated review and I did have some communication issues with the dealer that were a bit frustrating. That being said, Ever Cars went above and beyond to remedy the situation and I am very satisfied. You're bound to have issues with transactions anywhere, and how those are resolved is what separates them IMO. I would certainly purchase from them again, and prefer Ever Cars to a typical dealer. They're honest and trustworthy, and that goes a very long way for me.
Really great experience! Saw the car I wanted, waited for pictures to be uploaded once it was detailed, reserved the car, did the paperwork and payment, and got my car a couple days later. Super easy process!
I’m super excited to write about my experience with EVER Auto, I couldn’t be more satisfied with not only my car but the customer service and buying process was A++ So ar first I was looking at a Tesla model S, the car was beautiful and the deal was extremely good, so I expressed my interest and the team at ever got right to getting me approved, saying this to say I was more than happy with the terms. Problem. Later that night exploring their site a found the Polestar a car I wasn’t familiar with at all but I really liked it so at 3:30 in the morning (I work graveyard shift) I texted that although I had already signed the deal for the Tesla that I had changed my mind and was now interested in the Polestar. Most dealers would had met my request with some pushback but not Ever. It too about 6 hours and I was approved (same terms) for the car!!! It’s beautiful the deal was even prettier and I got it. All in all my experience with Ever was 5 star!! I feel like they sent above and beyond to insure my satisfaction. I’ll be back when it’s time again that’s a promise.
What a great experience! We found the car we wanted but we live over 8 hours away. Ever offers delivery! Ok but what about buying sight unseen? They picture all defects in the cars listing. Giorgi reached out when we put in our reservation and sent me pictures and videos of the car and was fully transparent about every scuff mark, defect and all. The thing with Ever is they have a high standard for the cars they sell. Doing paperwork online was a breeze and we already had a pre approval with our credit union making it easy. Giorgi really was the MVP he answered all my calls and texts. He put up with all my concerns and didn’t make me feel like a bother. I recommend this company and will buy from them again.
Based on 40 verified customer reviews, Ever holds an average rating of 4.1 out of 5 — rated Great on ReviewTerminal. 75% of customers gave 4 or 5 stars.