Ever Cars delivers an excellent online and in-showroom buying experience with transparent pricing and knowledgeable staff, but suffers from significant post-purchase communication breakdowns and occasional questionable trade-in practices that frustrate some customers.
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I walked into their store on Saturday and the parking up front was all taken by other customers. Seems like they get busy and I had to wait a bit, but YG helped me to see a Taycan. I was told that I can do the whole process remotely, so once I figure out what I want—I will be more prepared. Cool guys overall and it was fun to chat despite them being busy. Thanks for helping me out on a busy day YG! Try to schedule an appointment and do not be like me if you are stopping by lol
I’m so thrilled with this company. Excellent customer service and support. They have reached out to us to make sure we’re happy with the vehicle. Cars are still under manufactures warranty. Best prices and you get to take advantage of the depreciation in the EV. We’ve bought two cars from them and had five of our friends purchase as well. I can’t imagine buying a used EV from anyone else.
Customer service is very poor after you send them your money. For almost a week I didn’t hear anything back and we thought the whole thing was a scam. They finally responded to our many calls and emails and then told us it would be 3 weeks before receiving our paid for car. I will never buy from Ever Cars again.
I had a great experience and got a great deal on both the vehicle I purchased and traded in. I purchased the vehicle without ever seeing it in person. They provided pictures and videos and were completed accurate. The team was great to work with before and after the sale. I will buy from them again....even though I'm on the other side of the country! A+++
I’m truly grateful for the amazing experience I had with Ever Cars, this was on a completely different level compared to any car buying experience I’ve had before. From the very first phone call to visiting their beautiful showroom, everything felt smooth and thoughtfully organized. Having customer parking up front and the car ready upon arrival made a huge difference. From the moment I walked in, I was welcomed with genuine smiles and a team that truly cared. What stood out the most is how different they are from traditional dealerships. There was absolutely no pressure, just honest guidance and support to help me make the right decision. The atmosphere is warm and cozy, the showroom is inviting with great music, and the entire experience feels comfortable and stress-free. I also really appreciated how easy their website is to use and how transparent everything is. The whole process was straightforward, with no traditional dealer games or hidden fees something that’s very often in this industry. I’m incredibly thankful for the entire Ever team and especially Giorgi for making this such a smooth, enjoyable, and memorable experience. I highly recommend Ever Cars to anyone, whether you’re looking for an EV or any vehicle
We bought a 2022 Volvo from Ever Cars on Wednesday — that transaction went fine, which was barely ok. On that same Wednesday I test drove and reserved a 2023 MINI Cooper SE, trading in a 2021 Tesla Model Y. I had already sent detailed trade-in photos — 4 exterior, 4 interior, VIN, mileage — on Tuesday. By late that week, the finance team had called, walked us through all the paperwork, and I'd signed the financing documents. Vehicle swap was scheduled for Saturday at 1:00pm. I told them explicitly we needed to be in and out — my wife had work and we had our 3-year-old with us. We arrived on time. We then sat in the showroom for over 30 minutes, completely unacknowledged. Every employee on the floor clearly knew what was going on; nobody said a word to us. I finally stood up and asked. A man who introduced himself as a co-founder, Lasse-Mathias Nyberg, informed us that our Tesla was being re-appraised because of scuffed wheels — a detail fully visible in the photos they had sat on for four days. The revised offer came in $1,600 below the $25,500 already agreed to, and he suggested we had "lied" on the trade-in intake. The photos say otherwise. What Ever Cars actually delivered: Four days of submitted photos ignored until the literal moment of pickup Financing signed, then the deal re-opened on pickup day over a $1,600 adjustment they could have raised any time that week Over an hour of our time wasted with a toddler in a dealership waiting room A second hard credit pull without my authorization, two days after the first one for this same deal Zero continuity between staff — every handoff starts from scratch, with no memory of what the previous person agreed to No apology, no attempt to salvage anything, no call from management After I walked, a single text: "released the vehicle you reserved" If you're considering Ever Cars: understand that a signed agreement here means nothing until the keys are in your hand. They will re-trade the deal at the moment of maximum leverage against you — when you've already arranged financing, rearranged your day, and shown up with your family. Buy elsewhere.
By far the worst experience I’ve had in long time. Evri don’t even bother to come back. I ordered a pair of shoes they say they’re on their way. They say they’re due to be delivered and then all of a sudden they returned the item back to the sender, no reply to my request for information as to why this has happened they are one of the worst companies. Cannot put it into words how bad this company is. do not use.
I worked with this team because I needed pricing for a Lucid, and they have a large selection available. After speaking with many dealers who only ask for your phone number or insist that you come into the showroom, Yevgeniy responded to inform me that they are a one-price platform. He even reached out later to confirm this, which I appreciated since many dealers make similar claims but do not follow through. I am currently waiting for pictures and will be checking them out for my next Lucid. Go Ever!
I recently checked out Ever while searching for a used EV for my wife. Overall, our experience was positive, with only a few neutral aspects. The pricing was transparent, and I genuinely appreciated the less traditional dealership approach. The inventory selection and overall pricing were excellent, which made it easy to compare options and find an EV that fits our needs without feeling pressured, which is a great plus. While we personally did not experience any issues with post-sale service, I did notice that some other customer reviews mentioned room for improvement in post-purchase support and responsiveness. That said, I believe it is important to maintain reasonable expectations. We did not expect them to be as fast as Amazon, so perhaps we simply had reasonable expectations and it did take a few extra days to receive our car. Overall, I would describe Ever as a solid and reliable option for purchasing a used EV, especially if you value competitive pricing and a transparent, non-haggling buying experience. I would recommend giving them consideration if you are in the market for a used EV :)
I had a great experience with EverCars. The entire process was smooth, quick, and straightforward, and the team was friendly and easy to work with from start to finish. They were especially flexible and accommodating during the 7-day return window, allowing me to change cars without any hassle. That flexibility made a huge difference and gave me real peace of mind with the purchase. Overall, a fast, transparent, and stress-free car-buying experience. I’d definitely recommend EverCars to anyone looking for an easy and customer-friendly process.
Well as others have stated in their reviews the problem of them being super friendly and supportive until they receive your money then the customer service falls off the planet. It is horrible boarding on horrific. I only had 2 simple requests of them after receiving my money and they were to send me PDFs of all of the signed document and to let me know if I could speak with the driver because the vehicle was being delivered from San Francisco to Phoenix and I did not want to waste an entire day not knowing a general time frame other than sometime Friday. Several calls and texts to my sales guy Nick and finance person Travis and nothing at all..... Still waiting for the vehicle now day is more than half over and no documents to be seen???? At this point I would definitely agree buyer beware category is correct. I see that one of the owners was commenting on Reddit. Man you keep seeing the same complaint regarding horrible after sales performance.... FIX IT!!!!
Fantastic buying experience, purchased my car from ever cars sight unseen and it was even better than I expected. Fair pricing, responsive service and zero bs. Great experience and I’ll be back in the future!
Jensie was fantastic. I emailed her over several weeks about a car I was unsure of. She sent me pics and even FaceTimed me with a walk around. She gave me her honest opinion and I bought the car sight unseen. I was not disappointed. She was fair and accurate. Excellent experience!!
Nick with Ever Car Co was great! Straight forward, and friendly. The buying process was super easy to complete at home from computer. Trevor in finance also great and friendly. No BS, no dealership like upselling tactics was refreshing! TJ
I don’t give 5 stars lightly. I did the deep sive when shopping for a car, it is a big purchase for me. I have been to close to a dozen dealerships with their same old games “let me check with my manager and i will be right back”… trying to wear you down. Then by chance I saw a car here, stopped by and had an amazing experience. Nick was so chill, answered all my questions, test drove the car i wanted, and another just for my curiosity. We sat at a table, made sure i had no other questions, nothing else I wanted to drive and viola “if you are interested place a reservation through a link, texted to me. “tale your time”… Guided me through, was called by Trevor to help with the financing, found me a better rate than my preapproved. Car charged and waiting for me … WOW a very different experience a great team. The only sell electric, but a great diverse inventory, no pressure cannot recommend more
Based on 40 verified customer reviews, Ever holds an average rating of 4.1 out of 5 — rated Great on ReviewTerminal. 75% of customers gave 4 or 5 stars.