Fashion Nova delivers strong customer satisfaction (4.3/5) driven by quality clothing, competitive pricing, and fast shipping, but is hampered by inconsistent delivery times and poor customer service responsiveness.
What customers love
Common concerns
Customers mention
Never come when it says it’ll be delivered EVEN if you pay extra for shipping!
Wrong card and I pressed Apple pay
Delivery has been horrible lately and the fact that we can’t speak to anyone is insane. I hate even dealing with fashion nova.
Had to re-order the same outfits that cost me $100 before and it's costing me $125 to express it because there is no way that I can get in contact with customer service. I emailed customer service two days ago and still have yet to get a response. I've been shopping with you guys since you first opened up over 10+years ago. And this is the first time I have to say I'm disappointed.
I was unable to access all of my gift cards
Based on 54 verified customer reviews, Fashion Nova holds an average rating of 4.3 out of 5 — rated Great on ReviewTerminal. 83% of customers gave 4 or 5 stars.
