Fetch Pet Insurance delivers strong customer service and claims processing but faces serious concerns about premium increases tied to claim usage and claim denials on pre-existing condition grounds, creating a stark divide between satisfied and betrayed customers.
What customers love
Common concerns
Customers mention
Puppy has been ill for weeks and we were reimbursed for all his tests and medication.
Your process is so easy. Thank you.
Claims processed quickly and reimbursed as applicable.
Website user friendly, prompt response
Joshua Sabado solved a complex policy question for me quickly, clearly, and without any of the runaround you often get on insurance calls. That level of service is a big part of why I keep choosing Fetch for my pet insurance, it makes the difference when it actually matters.
Based on 20 verified customer reviews, Fetch Pet Insurance holds an average rating of 4.5 out of 5 — rated Excellent on ReviewTerminal. 90% of customers gave 4 or 5 stars.