Fetch Pet Insurance delivers strong customer service and claims processing but faces serious concerns about premium increases tied to claim usage and claim denials on pre-existing condition grounds, creating a stark divide between satisfied and betrayed customers.
What customers love
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Customers mention
Joshua Sabado solved a complex policy question for me quickly, clearly, and without any of the runaround you often get on insurance calls. That level of service is a big part of why I keep choosing Fetch for my pet insurance, it makes the difference when it actually matters.
Fetch Pet Insurance is rated 4.5 out of 5 from 20 verified customer reviews on ReviewTerminal — rated Excellent. 90% of customers gave 4 or 5 stars.
Fetch Pet Insurance has an average rating of 4.5 out of 5 based on 20 customer reviews on ReviewTerminal.
Fetch Pet Insurance has 20 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.
Based on 20 verified customer reviews, Fetch Pet Insurance holds an average rating of 4.5 out of 5 — rated Excellent on ReviewTerminal. 90% of customers gave 4 or 5 stars.