Fetch Pet Insurance delivers strong customer service and claims processing but faces serious concerns about premium increases tied to claim usage and claim denials on pre-existing condition grounds, creating a stark divide between satisfied and betrayed customers.
What customers love
Common concerns
Customers mention
Unrealistic for Fetch to expect me to use the Fetch pharmacy to get 100% reimbursement when this was an ER visit and my dog was in so much pain he couldn’t even lie down.
Once prescription was properly submitted according to the guidelines, everyone was smooth sailing.
Based on 20 verified customer reviews, Fetch Pet Insurance holds an average rating of 4.5 out of 5 — rated Excellent on ReviewTerminal. 90% of customers gave 4 or 5 stars.