Fetch Pet Insurance Reviews: 20 Verified Reviews (4.5/5)

ReviewTerminal SummaryBased on recent reviews

Fetch Pet Insurance delivers strong customer service and claims processing but faces serious concerns about premium increases tied to claim usage and claim denials on pre-existing condition grounds, creating a stark divide between satisfied and betrayed customers.

What customers love

Fast claims processing and easy submission process
Knowledgeable and empathetic customer service representatives
User-friendly website and straightforward policy management

Common concerns

Dramatic premium increases ($3,000+) triggered by frequent vet visits, effectively penalizing customers for using their insurance
Claim denials citing missing health records despite years of coverage and full vet history transparency
Continued billing after policy cancellation and unresponsiveness to customer notifications of pet death

Customers mention

premium increasesclaims processingcustomer serviceclaim denialsbilling issues

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Showing 2 4-star reviews

Verified

Barbara

19 May 2026

Unrealistic for Fetch to expect me to…

Unrealistic for Fetch to expect me to use the Fetch pharmacy to get 100% reimbursement when this was an ER visit and my dog was in so much pain he couldn’t even lie down.

Verified

18 May 2026

Prescription

Once prescription was properly submitted according to the guidelines, everyone was smooth sailing.

Frequently asked questions about Fetch Pet Insurance

Is Fetch Pet Insurance trustworthy?

Fetch Pet Insurance is rated 4.5 out of 5 from 20 verified customer reviews on ReviewTerminal — rated Excellent. 90% of customers gave 4 or 5 stars.

What is Fetch Pet Insurance's rating?

Fetch Pet Insurance has an average rating of 4.5 out of 5 based on 20 customer reviews on ReviewTerminal.

How many reviews does Fetch Pet Insurance have?

Fetch Pet Insurance has 20 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.

Fetch Pet Insurance — Review Summary

Based on 20 verified customer reviews, Fetch Pet Insurance holds an average rating of 4.5 out of 5 — rated Excellent on ReviewTerminal. 90% of customers gave 4 or 5 stars.

Fetch Pet Insurance Reviews