Fetch Pet Insurance delivers strong customer service and claims processing but faces serious concerns about premium increases tied to claim usage and claim denials on pre-existing condition grounds, creating a stark divide between satisfied and betrayed customers.
What customers love
Common concerns
Customers mention
Easy and was kept up to date with the claim.
My conversation led to me being more understanding Ringo policy … Kaitlyn is as very understanding and it was pleasure talking with her … thank you Fetch
Claims are easy to submit and processed swiftly. Customer Service is very helpful if needed.
Great service
Aileen made things easy to understand and walked me through the process. Appreciate her recommendations, patience in answering my questions, and kindness throughout the call.
Eileen made the process of transferring my babies to my name in time for one of them to have a surgery smooth and easy!
Amanda, as soon as she took my call, she have been very sweet and energetic. The call was smooth and she is very knowledgeable about the plan details for my 2 dogs. I enjoyed speaking to her and ended up going with fetch.
Very easy to discuss and file claims form my Dog.
Due to technical problems with entering my claim online (after numerous attempts), I contacted customer service via phone and obtained the email for sending my claim using that method. Two days later I was contacted with a claim number. From that point it was smooth sailing. My claim was processed and resolved to my satisfaction within a reasonable period of time.
I really appreciate Nadine; she was very patient, professional, and thorough. She explained the options very well, and I secured insurance with the company.
agent was knowledgeable
Puppy has been ill for weeks and we were reimbursed for all his tests and medication.
Your process is so easy. Thank you.
Claims processed quickly and reimbursed as applicable.
Website user friendly, prompt response
Based on 20 verified customer reviews, Fetch Pet Insurance holds an average rating of 4.5 out of 5 — rated Excellent on ReviewTerminal. 90% of customers gave 4 or 5 stars.