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FirstMortgage.co.uk

firstmortgage.co.uk
4.8

20 reviews

90%
5-star
95%
Positive
5%
1-star
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ReviewTerminal Summary

FirstMortgage.co.uk delivers consistently excellent service with a 4.8/5 rating, with nearly all customers praising staff expertise and communication, though one customer experienced frustrating lack of transparency when their application was rejected.

What customers love

  • Knowledgeable, responsive staff who answer questions promptly and explain processes clearly
  • Exceptional support for first-time buyers, making a stressful process feel manageable and straightforward
  • Professional, friendly, and efficient service with regular updates throughout the mortgage process

Common concerns

  • Lack of transparency and communication when declining applications—customer not given reason for rejection

Customers mention

First-time buyer supportStaff expertise and knowledgeCommunication and responsivenessStress reductionPersonal service quality
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Showing 1 4-star review
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Verified
PD
19 May 2026

The mortgage adviser was very helpful…

The mortgage adviser was very helpful and polite. The client relationship managers were not always clear in their communication, but overall still provided a good service hence why it is not 5 stars.

FirstMortgage.co.uk — Review Summary

Based on 20 verified customer reviews, FirstMortgage.co.uk holds an average rating of 4.8 out of 5 — rated Excellent on ReviewTerminal. 95% of customers gave 4 or 5 stars.

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