Fish Insurance delivers a highly satisfactory experience with a 4.7/5 rating, consistently praised for simple online processes and competitive pricing, though occasional backend issues prevent perfection.
What customers love
Common concerns
Customers mention
Very helpful telephone service
A polite and helpful young man sorted everything out first me with no fuss
The lady that helped me was very kind and helpful, as I had to reorder my insurance due to a miscommunication with the company who deals with my direct payments
Excellent WAV car insurance, so helpful from start to finish thanks
simple to expedite, had been recomended by seller, and modest cost
quick, concise,clear , good value, no hassle
I made a telephone enquiry and the advisor was so helpful and easygoing - even agreed to email me what we discussed - that I felt happy to continue on and buy insurance for my new Powerchair. It was a simple process, everything is explained well and easy to understand. The customer service number is prominently shown in case you have questions like I did, which is a good sign in my book. I felt that there was transparency and reassurance, unusual when buying insurance!
Very good but nobody is perfect !!
I filled in all the
It was so easy to take out the Insurance on line.lf l missed something ,it was highlighted in colour for me to correct the mistake .Easy straight forward stressfree.
just good service
Good company to deal with other than website is clunky - you cannot view information on policy documents in 'my account' section. Also when trying to take out a new policy as soon as I stated we had a previous claim (for a puncture repair) this meant could not proceed without a phone call. The call advisor stated that it was necessary to read out all the privacy information etc. even though we already have a policy with Fish - it would be better if the website allowed minor claims such as punctures to be entered without having to try to get through on the phone.
Very efficient
Fast and efficient service, very reasonable outlay for the cover given. Very polite and interested staff, good telephone manner. Easy to use screens for automated applications with telephone backup for clarification if required. Well done Fish Insurance keep it up!
It was simple, affordable and i was insured in 2 minutes. I would recommend. Outstanding
Based on 40 verified customer reviews, Fish Insurance holds an average rating of 4.7 out of 5 — rated Excellent on ReviewTerminal. 93% of customers gave 4 or 5 stars.