GenealogyBank delivers exceptional customer service with staff that are knowledgeable and responsive, though occasional content gaps and billing clarity issues surface among the predominantly satisfied customer base, reflected in the 4.7/5 rating.
What customers love
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Customers mention
I did not renew my previous subscription due to high cost for the use I get out of it. Then I did re-purchase due to special price offered in email. With that link, I was offered a two-year rate which also included one free month. After filling in payment info, no actual receipt was shown with any extra charges. My payment was accepted. No receipt came, even though the page said there would be. When checking my account, it showed only 24 months subscription - NOT 25. It also showed a higher cost than had been listed. Subsequent Chat and email accomplished getting the "free" month and an explanation that tax had been added - and an actual receipt. Should NOT have had to complain to get all that.
Great customer service!
Good job. Well done.
Superb customer service.
Great customer service!
Great customer service and great products
Dealing with a real human being (even though through email) was wonderful and fast. And this is in my opinion the best resource for my genealogy research.
Nothing new on your site. Anything could be found with plain Google searches, and much faster.
GenealogyBank works seriously -promptly answered my emsil -immediately acted to solve the subject They understand the real value of any company is the client that can trust them.
The person I dealt with, Mindy, addressed my questions promptly and went the extra mile to help me find the San Francisco Chronicle edition I was seeking.
My family lived in small towns and your site does not have small town newspapers
Incredibly responsive and knowledgeable
Great customer Service Agent (site specialist, Marilyn - she made you look good. Very helpful
They quickly solved my PO problem
These people are dream to work with. They respond right away to any questions or concerns. They listen well and resolved my issue within minutes. I would highly recommend them for any of your search help.
Based on 40 verified customer reviews, GenealogyBank holds an average rating of 4.7 out of 5 — rated Excellent on ReviewTerminal. 90% of customers gave 4 or 5 stars.