GenealogyBank delivers exceptional customer service with staff that are knowledgeable and responsive, though occasional content gaps and billing clarity issues surface among the predominantly satisfied customer base, reflected in the 4.7/5 rating.
What customers love
Common concerns
Customers mention
Good job. Well done.
Superb customer service.
Great customer service!
Great customer service and great products
Dealing with a real human being (even though through email) was wonderful and fast. And this is in my opinion the best resource for my genealogy research.
GenealogyBank works seriously -promptly answered my emsil -immediately acted to solve the subject They understand the real value of any company is the client that can trust them.
The person I dealt with, Mindy, addressed my questions promptly and went the extra mile to help me find the San Francisco Chronicle edition I was seeking.
Incredibly responsive and knowledgeable
Great customer Service Agent (site specialist, Marilyn - she made you look good. Very helpful
They quickly solved my PO problem
These people are dream to work with. They respond right away to any questions or concerns. They listen well and resolved my issue within minutes. I would highly recommend them for any of your search help.
Mindy, took time to explain several questions I had. I have been a happy customer for many years.
Your representative, Renee, was great. She was clearly spoken, efficient, and friendly.
great customer service agent, fixed my problens, very friendly.
In my 12 years with GenealogyBank they have always been helpful, and that's why I have always recommended others in my genealogy group and historical society group to do join and do their research.
Based on 40 verified customer reviews, GenealogyBank holds an average rating of 4.7 out of 5 — rated Excellent on ReviewTerminal. 90% of customers gave 4 or 5 stars.