GenealogyBank delivers exceptional customer service with staff that are knowledgeable and responsive, though occasional content gaps and billing clarity issues surface among the predominantly satisfied customer base, reflected in the 4.7/5 rating.
What customers love
Common concerns
Customers mention
Mindy, took time to explain several questions I had. I have been a happy customer for many years.
Your representative, Renee, was great. She was clearly spoken, efficient, and friendly.
great customer service agent, fixed my problens, very friendly.
In my 12 years with GenealogyBank they have always been helpful, and that's why I have always recommended others in my genealogy group and historical society group to do join and do their research.
Associate was professional and knowledgeable.
Very helpful, friendly and patient with my questions. I was able to get the information I needed.
Answered my inquiries immediately
Fast and perfect service
Extremely happy with then service I received! Should I have questions or need help again, I hope I’m connected to Marilyn.
Great, well organized resource
Based on 40 verified customer reviews, GenealogyBank holds an average rating of 4.7 out of 5 — rated Excellent on ReviewTerminal. 90% of customers gave 4 or 5 stars.