GenealogyBank delivers exceptional customer service with staff that are knowledgeable and responsive, though occasional content gaps and billing clarity issues surface among the predominantly satisfied customer base, reflected in the 4.7/5 rating.
What customers love
Common concerns
Customers mention
Frequently mentioned
The phone number[s] provided were old.
It was handled promptly and well
I am very happy with the quick response of Genealogy Bank. Genealogy values its customers
The staff are friendly and knowledgeable. They will strive to give the best customer service possible to help users get the most out of their website.
Super customer service - I had a problem with a previously canceled subscription being auto-renewed without my approval. I notified GB, showed them the bank charge and the email from GB for the previous cancellation. GB immediately provided a refund and cancelled the new subscription. Very quick response.
I love the customer service and the newspapers provided by GenealogyBank!
quick and efficient
Marilyn is a very good technician, thoroughly familiar with your software. The issue was with my computer, not your software. We had to go through several trials to isolate the issue. She was patient with me. The problem is fixed now.
Customer service was excellent. Karen did a great job. Thank you.
What made my experience great was the person that I was speaking to and her name was Marilyn she was very attentive and very caring which I really appreciate it. The service was excellent and they had exactly what I needed which I am very grateful. Thank you genealogy bank for all your help.
Loved working with genealogy bank, just did not use enough to warrant renewal due to change in finances.
I am satisfied with my question
You have outstanding employees. Everyone with whom I spoke was knowledgeable, personable and professional.
Unfortunately, my card had been closed due to fraud. So, when my renewal came up, it was refused as I didn't have a new card on file. I called and spoke with one of your employees and she fixed everything and even offered me a promotion that was currently running. She was friendly, informative and helpful.
Personal attention to my needs. Immediately took care of my problems. Very polite and courteous.
Based on 40 verified customer reviews, GenealogyBank holds an average rating of 4.7 out of 5 — rated Excellent on ReviewTerminal. 90% of customers gave 4 or 5 stars.