GenealogyBank delivers exceptional customer service with staff that are knowledgeable and responsive, though occasional content gaps and billing clarity issues surface among the predominantly satisfied customer base, reflected in the 4.7/5 rating.
What customers love
Common concerns
Customers mention
The phone number[s] provided were old.
I did not renew my previous subscription due to high cost for the use I get out of it. Then I did re-purchase due to special price offered in email. With that link, I was offered a two-year rate which also included one free month. After filling in payment info, no actual receipt was shown with any extra charges. My payment was accepted. No receipt came, even though the page said there would be. When checking my account, it showed only 24 months subscription - NOT 25. It also showed a higher cost than had been listed. Subsequent Chat and email accomplished getting the "free" month and an explanation that tax had been added - and an actual receipt. Should NOT have had to complain to get all that.
Nothing new on your site. Anything could be found with plain Google searches, and much faster.
GenealogyBank is rated 4.7 out of 5 from 40 verified customer reviews on ReviewTerminal — rated Excellent. 90% of customers gave 4 or 5 stars.
GenealogyBank has an average rating of 4.7 out of 5 based on 40 customer reviews on ReviewTerminal.
GenealogyBank has 40 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.
Based on 40 verified customer reviews, GenealogyBank holds an average rating of 4.7 out of 5 — rated Excellent on ReviewTerminal. 90% of customers gave 4 or 5 stars.