Globe Life receives polarized feedback (3.5/5 average) with excellent individual customer service interactions undermined by systemic issues in billing, account management, payment processing, and aggressive sales tactics.
What customers love
Common concerns
Customers mention
Personnel very friendly. Answered all questions instantly. Took time to explain to me their app. Treated me with respect. Thank you for making this a good experience
Young man on phone helped me with my issues that I was having for months trying get info straight w other calls to company not understanding he was pro his name something j .thank u again Pamela curtis
In 2024/2025 I wasn't given correct information on filing a claim; however on 4/13/26 I spoke with a claims representative who was kind and compassionate in explaining what needed to be done. Thank you Robin and Nafateria; ,
I was hacked and needed assistance.
Based on 40 verified customer reviews, Globe Life holds an average rating of 3.5 out of 5 — rated Average on ReviewTerminal. 60% of customers gave 4 or 5 stars.