Globe Life receives polarized feedback (3.5/5 average) with excellent individual customer service interactions undermined by systemic issues in billing, account management, payment processing, and aggressive sales tactics.
What customers love
Common concerns
Customers mention
MY LIFE INSURANCE ACCOUNT WAS STOLEN AND I HAVE PROOF THAT I WAS THE OWNER OF THE POLICY. GLOBE LIFE ALLOWED SOMEONE TO FORGE MY SIGNATURE TO CHANGE OWNERSHIP OF MY POLICY. WHEN ASKED THEM 1 MONTH AGO TO INVESTIGATE THE ISSUE, THEY ARE STILL GIVING ME THE RUN AROUND! I AM REPORTING EVERYTHING TO THE NICB AND STATE INSURANCE DEPARTMENT AND ALSO SPEAKING WITH A LAWYER TO SUE THEM....DON'T GET INSURANCE WITH GLOBE !!!
Okay it's ridiculous the amount of phone calls which I consider harassment they'll call you you decline the call cuz you're busy and they call four more times after that the next day three times in a row that's not business that is harassment and then days after they keep calling numerous times I had six phone calls 3 days after in one day that's harassment
I was tricked into getting insurance from this company in 2021 thinking I had a whole life policy all along it was a term life policy I found out when 2 payments was taken out my bank account I called to have it canceled and was hung up on I will be contacting Illinois department of insurance to also file a complaint!! And I want a refund!
You need to correct your system so customers can access their accounts, your customer service team is not reliable enough to handle this issue and the new system you have installed, I have been trying to resolve this issue and I am unable to pay my grandchild account
I have had 6 policies with Globe Life since 2018. In February 2025, I took out small policy loans during a financial hardship. The process to receive the loans was extremely difficult, delayed, and one request was even canceled after submission. I was clearly told loan repayments would need to be made separately from my regular premium payments. However, after months of continuing to pay my premiums through my bank, Globe Life began applying portions of my premium payments toward loan balances instead of properly crediting my policies. I consistently paid my premiums, often doubling or sending extra payments if needed to keep my policies active. Between 2025 and 2026, I paid well above the required amounts. Then in April 2026, I was informed that one of my policies had supposedly become inactive back in December 2025 — despite my continued payments. After reviewing my bank records and Globe Life’s payment history, I discovered payments were still being redirected toward loans even while a policy was inactive in their system. I have since disputed the issue formally and requested a full audit and correction of my accounts. My advice to anyone with Globe Life policies: monitor your payment history VERY closely, especially if you take out policy loans. Keep detailed records of every payment and every conversation..
I only wanted a quote I didn't want them calling me multiple times getting smart with me and ignoring my request to stop calling me emailing me and sending me junk mail. if ever I had an idea of buying insurance from them I don't now after being hounded to death
Biggest ripoff insurance i ever had and people should be aware of what you are buying and read all the small print and years on down the line. I was with them over 20 years and very disappointed in the company and not informing me on changes .ripoff don't buy from them
It's hard to get anything done on line talking to an ai is no good what happened to talking to a person
The customer service representative I was connected with was rude.
Thought I was going to be able to log in to my policy to check when it was due next; I could not log in due to Globe life claiming my log in info didn't match their records. I called the company explained my situation and had thought that my credentials were reset by the representative, (she told me it was all reset and that I should be able to get back in using their portal) but when I went to log in again, I was still unable to. Very disappointing and frustrating. I'll just have to wait for my next bill to come in the mail to make payment by money order.
Sent me junk mail through a business called Our Town America
Based on 40 verified customer reviews, Globe Life holds an average rating of 3.5 out of 5 — rated Average on ReviewTerminal. 60% of customers gave 4 or 5 stars.