Globe Life receives polarized feedback (3.5/5 average) with excellent individual customer service interactions undermined by systemic issues in billing, account management, payment processing, and aggressive sales tactics.
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Common concerns
Customers mention
I paid my bill for April because it came out of my chime builder credit card. They sent me a letter stating I had till the 23rd to pay my April's bill or I would lose my benefits. I had already paid it but they argued with me on the phone that I did not. I'm very upset because now I have to make a double payment. I've tried since January to have them take it out by auto pay but they keep refusing to do it. So I have to call it in every month And somehow one of the customer service representative that I talked to didn't put on there when they took it out that it was for globe life insurance , It just said a merchant but it I only pay two bills out of that account and they're both different amounts. One is for my Netflix which is $19 and the other one is my life insurance which is $32.01 . Nonetheless I'm not going to let my insurance drop over $32. I will pay it this time but people need to do their job correctly. Thank you!
I have 5 policies on family since 2014 Last several months they have illegally diverted premiums payments and caused them to go into past due status, I have called and emailed customer support sent copies of receipts and even talked to supervisor named julie to no avail, i have filed with difs in my state and if this is not resolved i will contact federal authorities
My question wasn't answered. I did get a response but it didn't help. I kept trying online on my own and finally what I was trying to do worked.
Based on 40 verified customer reviews, Globe Life holds an average rating of 3.5 out of 5 — rated Average on ReviewTerminal. 60% of customers gave 4 or 5 stars.