Globe Life receives polarized feedback (3.5/5 average) with excellent individual customer service interactions undermined by systemic issues in billing, account management, payment processing, and aggressive sales tactics.
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Customers mention
I had to call them twice to give them new debit card info due to expiration date, expired 4/26. Globe said they couldn't accept the automatic April payment due to the expiration date (even though the bank AND other automatic payments worked fine). I paid April's payment directly to them. When the new debit card came, I called to give them the new information. 1 week later I received an invoice. I then called again to give them new card information and was told they didn't show that I gave them the new card information. So I gave it to them again. How can the original card work EVERYWHERE else but not with them? Frustrating because it took 2 phone calls, both of which took 30 minutes to get a hold of them.
Rep was extremely helpful and patient, even though we still couldn’t get website phone app to send a verification email to to me. I.T. Department, are you listening ???!
Based on 40 verified customer reviews, Globe Life holds an average rating of 3.5 out of 5 — rated Average on ReviewTerminal. 60% of customers gave 4 or 5 stars.