GNC Reviews

What customers love

• Product quality and effectiveness when received
• Occasional exceptional customer service gestures from leadership
• Good packaging quality

Common concerns

• Orders charged but never shipped or processed for weeks; customer service refuses to resolve or provides false shipping confirmations
• Billing errors including double-charging without authorization; refunds denied or delayed indefinitely
• Customer service unresponsive, dismissive, or unreachable; chat timeouts and unanswered emails are standard
• In-store staff unprofessional and disrespectful; inconsistent application of promotions and coupons
• Product discontinuation without offering alternatives; manufacturer changes without notification
• Arbitrary account flags used to deny refunds and refuse shipment of paid items