GNC suffers from severe operational failures across online ordering, shipping, refunds, and customer service, with a 1.8/5 rating driven primarily by billing errors, unshipped orders, and refusal to resolve issues.
What customers love
Product quality and effectiveness when received
Occasional exceptional customer service gestures from leadership
Good packaging quality
Common concerns
Orders charged but never shipped or processed for weeks; customer service refuses to resolve or provides false shipping confirmations
Billing errors including double-charging without authorization; refunds denied or delayed indefinitely
Customer service unresponsive, dismissive, or unreachable; chat timeouts and unanswered emails are standard
In-store staff unprofessional and disrespectful; inconsistent application of promotions and coupons
Product discontinuation without offering alternatives; manufacturer changes without notification
Arbitrary account flags used to deny refunds and refuse shipment of paid items
Customers mention
online shipping failuresbilling and refund issuescustomer service unresponsivenessin-store staff conductproduct discontinuationfraud concerns