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1.8

16 reviews

19%
5-star
19%
Positive
81%
1-star
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ReviewTerminal Summary

GNC suffers from severe operational failures across online ordering, shipping, refunds, and customer service, with a 1.8/5 rating driven primarily by billing errors, unshipped orders, and refusal to resolve issues.

What customers love

  • Product quality and effectiveness when received
  • Occasional exceptional customer service gestures from leadership
  • Good packaging quality

Common concerns

  • Orders charged but never shipped or processed for weeks; customer service refuses to resolve or provides false shipping confirmations
  • Billing errors including double-charging without authorization; refunds denied or delayed indefinitely
  • Customer service unresponsive, dismissive, or unreachable; chat timeouts and unanswered emails are standard
  • In-store staff unprofessional and disrespectful; inconsistent application of promotions and coupons
  • Product discontinuation without offering alternatives; manufacturer changes without notification
  • Arbitrary account flags used to deny refunds and refuse shipment of paid items

Customers mention

online shipping failuresbilling and refund issuescustomer service unresponsivenessin-store staff conductproduct discontinuationfraud concerns
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Showing 3 5-star reviews
T
Verified
Tom Jameson
6 May 2026

I'm very happy with all the fitness…

I'm very happy with all the fitness supplements that I bought from GNC for many years now, helped me out a lot.

F
Verified
Fonda McComack Trusskey
4 March 2026

Personal Touch

We have used GNC products for years as we have a house full of son's who are athletes. My high school son decided in his business class to reach out to the company and tell them how much he appreciated their brand and business. He was over the moon when the CEO took the time to write him a personal letter back! Top Notch GNC! Thank you!

F
Verified
fady hammed Fido
7 February 2026

hi quality good packaging

hi quality good packaging

GNC — Review Summary

Based on 16 verified customer reviews, GNC holds an average rating of 1.8 out of 5 — rated Bad on ReviewTerminal. 19% of customers gave 4 or 5 stars.

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