GoDaddy delivers exceptional customer service with highly knowledgeable support staff, though website complexity and long wait times frustrate some users.
What customers love
Common concerns
Customers mention
Ricardo gave me instructions. I did it. He was sent back info he requested. While he was addressing the request, my phone disconnected the phone. Perhaps a system can be created in a certain amount of time I could reconnect to 1st person working on the issue of disconnected.
Chad was excellent, he was patient, kept his cool while I was not always cool. Solved my problems and recommended very appropriately.
It was a pleasant experience however, the Agent I did the PIS sign up was not helpful. She was not willing to go an extra mile. I have a business, no matter what I strongly advise my people to be extra accommodating and put themselves in the customer’s shoes. Good job to her and am sorry I forgot her name at the POS Department
Jason was great to work with. He listened, understood my concern and provided useful options to solve the problem.
Christopher at Godaddy provided EXCEPTIONAL SUPPORT AND CUSTOMER SERVICE!!! His knowledge and expertise were TOP NOTCH! I WAS BLOWN AWAY by the expert level of IT support! Thanks Chris @ Godaddy!!!
The Representative was great, knowledgeable and timely in her response
Godaddy has a great variety of products and services. I found them to be very easy to to contact when I had questions or problems. They stayed with you till the problem was resolved. I would definitely recommend them to anyone.
The Account Rep was excellent in language, help and looking forward to things I needed to think about.
Working with Go Daddy is efficient and effortless experience. The staff are always pleasant, well informed and work hard to resolve any problems. Their offering is great and is consistently ahead of the curve. I would not trust my business with anyone else - that's why I've been with them for over 8 years.
I ended up having an unwanted subscription that I was billed for. I called customer service and jay promptly canceled the subscription and issued a refund. Before I even got off the phone paypal emailed me with a refund notice. The whole call lasted around 4 minutes. Now that's awesome customer service.
It was easy to build a website when you know what you’re doing
The call to the Support centre was handled professionally and the step-by-step instruction given was very clear. The patience shown by Karl was excellent too. All in all, a very good experience.
VERY FAST RESPONSE. Matter was dealt with in 2 minutes after verifying I was who I said I was.
The representative was friendly, knowledgeable, and easily helped me understand the account questions I had. I called in the evening. There was about a 30-minute wait, but it was worth it.
My customer service representative Brecio was exceptionally friendly and knowledgeable. I am seriously considering getting the plan we discussed once I get all of my ducks in a row. Thank you Brecio for making my experience a pleasant experience. Great customer service is hard to come by these days. Keep up the great work ✨
Based on 56 verified customer reviews, GoDaddy holds an average rating of 4.8 out of 5 — rated Excellent on ReviewTerminal. 96% of customers gave 4 or 5 stars.
