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Hamilton & Lewis

hamiltonandlewis.co.uk
3.0

40 reviews

43%
5-star
48%
Positive
43%
1-star
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ReviewTerminal Summary

Hamilton & Lewis has a severely inconsistent track record with a 3.0/5 rating driven by frequent order cancellations without explanation, quality/sizing mismatches, and poor communication, though some customers report excellent service and product quality when orders complete successfully.

What customers love

  • Quick delivery and responsive customer service when orders are fulfilled
  • Good product quality and competitive pricing on received items
  • Helpful problem-solving with refunds when items are out of stock

Common concerns

  • Systematic order cancellations without explanation or apology, leaving customers waiting for refunds
  • Product quality and sizing mismatches between pictures and items received
  • Poor email communication responsiveness and lack of proactive order status updates
  • Slow and expensive shipping relative to delivery speed promised
  • Potential legitimacy concerns regarding company registration and business operations

Customers mention

order cancellationcustomer service communicationproduct quality mismatchshipping delaysrefund processing
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Showing 2 3-star reviews
R
Verified
Richard
5 August 2024

bracelet

item not in stock but gave quick refund.

S
Verified
Shawn Yates
8 June 2023

Fairly good experience!

I ordered a bracelet from the website and everything went smoothly. The bracelet arrived and everything was great! The only thing that was slightly disappointing was the delivery time, I paid almost £6 for delivery and it was sent 2nd class and I waited a week. Apart from that I was happy with my experience and I would purchase from them again, in the future!

Hamilton & Lewis — Review Summary

Based on 40 verified customer reviews, Hamilton & Lewis holds an average rating of 3.0 out of 5 — rated Average on ReviewTerminal. 48% of customers gave 4 or 5 stars.

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