Hamilton & Lewis Reviews: 40 Verified Reviews (3.0/5)

ReviewTerminal SummaryBased on recent reviews

Hamilton & Lewis has a severely inconsistent track record with a 3.0/5 rating driven by frequent order cancellations without explanation, quality/sizing mismatches, and poor communication, though some customers report excellent service and product quality when orders complete successfully.

What customers love

Quick delivery and responsive customer service when orders are fulfilled
Good product quality and competitive pricing on received items
Helpful problem-solving with refunds when items are out of stock

Common concerns

Systematic order cancellations without explanation or apology, leaving customers waiting for refunds
Product quality and sizing mismatches between pictures and items received
Poor email communication responsiveness and lack of proactive order status updates
Slow and expensive shipping relative to delivery speed promised
Potential legitimacy concerns regarding company registration and business operations

Customers mention

order cancellationcustomer service communicationproduct quality mismatchshipping delaysrefund processing

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Showing 2 4-star reviews

Verified

Lisa Crouch

28 May 2024

Bought a bracelet for a family member

Bought a bracelet for a family member. I rang them after 4 days to check the progress of my order and they told me it had been out of stock and was due in that day. I received an email to say it had been sent out later that day and I did receive it 4 working days later. The website was easy to use and did have all the relevant information. My bracelet was packaged well and came in a lovely gift box. Box.

Verified

Elizabeth Brady

10 October 2023

After a misunderstindg with first order…

After a misunderstindg with first order , the second attempt went through very swiftly

Frequently asked questions about Hamilton & Lewis

Is Hamilton & Lewis trustworthy?

Hamilton & Lewis is rated 3.0 out of 5 from 40 verified customer reviews on ReviewTerminal — rated Average. 48% of customers gave 4 or 5 stars.

What is Hamilton & Lewis's rating?

Hamilton & Lewis has an average rating of 3.0 out of 5 based on 40 customer reviews on ReviewTerminal.

How many reviews does Hamilton & Lewis have?

Hamilton & Lewis has 40 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.

Hamilton & Lewis — Review Summary

Based on 40 verified customer reviews, Hamilton & Lewis holds an average rating of 3.0 out of 5 — rated Average on ReviewTerminal. 48% of customers gave 4 or 5 stars.

Hamilton & Lewis Reviews