Healthengine has a divided user base with a 3.9/5 rating: many customers praise the app's ease of use for booking appointments, but significant complaints about the waitlist system, misleading billing practices, technical failures, and poor customer support undermine trust.
What customers love
Common concerns
Customers mention
It is very easy to use
Simple and easy to use. Very handy being able to book appointments at anytime and don't need to wait until they are open to speak to someone to make an appointment booking
Nice n easy to make bookings
Fast and convenient
It is easy to use
Easy to use once you know what your doing
Easy make appointment
That's nice, I see not much here, but can book a gp, and manage nicely threw that app, I see the same suite has my Nurse scheduled too, nice to see that in the engine, I don't know my way around the app etc, I had a inventory for the physio, but he copied it, when I would have been happy to give him letter, as its not addressed to me, I am a dsp crisis person, I know well that I don't listen and show up ready to organise myself smartly, I find the doctors for me, a different place, because I had been seriously sick and hospitalised before, unable to walk move breathe infected no water or food about a week so I consider myself lucky to be treated, I see how seriously important vital care/help etc is, but i got poor awareness, Im sure other people are like that, i appreciate the help, its difficult to interact with matters, but anyone being as difficult as I have been in the past, I don't know, I would say, that it is dificult to get people and inventory flowing. Thanks gemma
Quick and easy to make appointments at any time, day or night, which is super convenient for someone like me, who never remembers needing to ring places until they're closed of course..
Easy to use, like the memory feature for users and family, login can be cumbersome. Otherwise 5*****
Easy to download and use
It's a lot easier to book on line the waiting on the phone
Easy to use and carry out booking
It's very convenient
Very easy to use and navigate. Great interactive interface and clear instructions for when informational input may be incorrect.
Based on 40 verified customer reviews, Healthengine holds an average rating of 3.9 out of 5 — rated Good on ReviewTerminal. 75% of customers gave 4 or 5 stars.