Healthengine has a divided user base with a 3.9/5 rating: many customers praise the app's ease of use for booking appointments, but significant complaints about the waitlist system, misleading billing practices, technical failures, and poor customer support undermine trust.
What customers love
Common concerns
Customers mention
Easy to use navigate around to book appointments and set times
Great ap to use
Good service and well looked after.
Great to have this App to make doctor bookings! Highly recommend it & easy to use. Very useful and convenient instead of ringing and waiting on hold.
Quick to use and do booking
Easy and fast booking. The app user interface is designed pretty well. It shows all nearby GPs and it is easy to manage my appointments as well
It's so easy to find my GPs, easy to make a booking, everything is added to my calendar automatically.
Easy access to Dr if my choice and select an available appointment . Terms and conditions explained as well .
Easy to book and change appointments
Happy to take payment up front for an appointment $69 !! my son has influenza B and day 7 has a very high fever and pain in his rib cage .. doctor came on line and we couldn’t hear anything then I get a text saying I’ve missed my consultation! Disgusting! Waited with a distressed child and no consultation! DO NOT use this disgraceful service !
Based on 40 verified customer reviews, Healthengine holds an average rating of 3.9 out of 5 — rated Good on ReviewTerminal. 75% of customers gave 4 or 5 stars.