Healthengine

What customers love

• Simple, intuitive interface for booking and managing appointments
• Convenient 24/7 online access eliminates phone waiting
• Quick appointment scheduling with calendar integration

Common concerns

• Waitlist feature is fundamentally broken—broadcasts to all users simultaneously instead of queuing, causing repeated booking failures
• Deceptive business practices: diverts branded patient searches to Healthengine bookings without transparent consent, generating unexpected fees
• Multiple technical failures: lost appointments, double-bookings, rejected payment processing, and failed consultations despite payment taken
• Poor customer support: complaints ignored, disputes unresolved, misleading service descriptions (e.g., listing physical addresses for online-only services)
• Billing issues: charged for services not rendered, lack of transparency about script management opt-in/opt-out, no refunds issued