Is Healthengine trustworthy?

Healthengine is rated 3.9/5 from 40 verified reviews — Good. 75% gave 4 or 5 stars.

What is Healthengine's rating?

Healthengine has an average rating of 3.9 out of 5 based on 40 customer reviews on ReviewTerminal.

Healthengine Reviews: 40 Verified Reviews (3.9/5)

ReviewTerminal SummaryBased on recent reviews

Healthengine has a divided user base with a 3.9/5 rating: many customers praise the app's ease of use for booking appointments, but significant complaints about the waitlist system, misleading billing practices, technical failures, and poor customer support undermine trust.

What customers love

Simple, intuitive interface for booking and managing appointments
Convenient 24/7 online access eliminates phone waiting
Quick appointment scheduling with calendar integration

Common concerns

Waitlist feature is fundamentally broken—broadcasts to all users simultaneously instead of queuing, causing repeated booking failures
Deceptive business practices: diverts branded patient searches to Healthengine bookings without transparent consent, generating unexpected fees
Multiple technical failures: lost appointments, double-bookings, rejected payment processing, and failed consultations despite payment taken
Poor customer support: complaints ignored, disputes unresolved, misleading service descriptions (e.g., listing physical addresses for online-only services)
Billing issues: charged for services not rendered, lack of transparency about script management opt-in/opt-out, no refunds issued

Customers mention

waitlist systemuser interfacebooking appointmentstechnical bugsbilling transparencycustomer support

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Showing 1 3-star review

Verified

Roger Cooper

15 January 2026

Script Management Dissatisfaction

I appreciate Health Engine is evolving from a disappointing beginning and acknowledge the many positive reviews but somehow Health Engine is managing my e scripts, consequently messing up a formerly seamless process and it is proving impossible to reverse via the app. Surely one can opt in or out of script management??? Embarrassing at the chemist today and not happy about it.

Healthengine — Review Summary

Based on 40 verified customer reviews, Healthengine holds an average rating of 3.9 out of 5 — rated Good on ReviewTerminal. 75% of customers gave 4 or 5 stars.

Healthengine

Script Management Dissatisfaction

Healthengine — Review Summary

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