Healthengine has a divided user base with a 3.9/5 rating: many customers praise the app's ease of use for booking appointments, but significant complaints about the waitlist system, misleading billing practices, technical failures, and poor customer support undermine trust.
What customers love
Common concerns
Customers mention
Very easy to setup and manage. Quick and easy to make appointments.
The app is so amazing.. It is so easy to understand and very simple to use even whilst on the go. It's a great app for all ages as it would be hard to make a mistake whilst using it to rebook or make an appt with your Dr.
Easy to book appointments and re check results etc
Easy to Book Happy using this Health Engine Easy to use, if I can understand the booking process anyone can do it. It’s handy having the app to use so you don’t have to continue to waste your time on hold at the practice phone
Very easy Brillant
It is very easy to use
Simple and easy to use. Very handy being able to book appointments at anytime and don't need to wait until they are open to speak to someone to make an appointment booking
Nice n easy to make bookings
Fast and convenient
Easy make appointment
Quick and easy to make appointments at any time, day or night, which is super convenient for someone like me, who never remembers needing to ring places until they're closed of course..
Easy to download and use
It's a lot easier to book on line the waiting on the phone
Easy to use and carry out booking
It's very convenient
Based on 40 verified customer reviews, Healthengine holds an average rating of 3.9 out of 5 — rated Good on ReviewTerminal. 75% of customers gave 4 or 5 stars.