Hike Footwear has a severely divided customer base with a 2.6/5 rating: passionate repeat customers praise comfort and foot pain relief, while a much larger group reports unresponsive customer service, nearly impossible returns, and misleading return policies.
What customers love
Common concerns
Customers mention
After get the wrong shoes and size, I attempted to reach out to customer service number doesn't exist the return portal non existent.. wrote a bad review they responded immensely say reach back via email. Still no response... Absolutely DO NOT BUY FROM RHIS SKETCHY BUSINESS.. I AM OUT $130 AND 2 SETS OF KIDS SHOES😡 Absolutely worse experience ordered in March still not a single response that wasn't automated
The shoes I ordered last are to tight hurt my feet so can wear. I have written got no response on how to return for acredit.I tried one pair assume those can not be returned. I heard we're busy will get back to you. But no one has yet.
These shoes are very lightweight and comfortable. I don’t like an high arch support and these are perfect for me. They slip on and off easily. Walking in them feels so good!
You have ZERO customer service. You have only AI which is often doesn't read whole sentences. We have no access to Human help. I LOVED my Flow shoes so much I ordered three more pair. They Finally came. I am Shocked that they are hard and made of plastic. They are also shown as hands free... but they have regular shoe laces. No instructions to make them hands free. These new shoes don't belong near the Flow shoe. Nowhere do you say these are hard soled shoes, nor made of plastic. You brag about them being flexible. They are not.
Have ordered 7 pairs of shoes This time got size and color wrong
I was told I would recieve shoes in the correct size but have not heard a thing after telling me to send another $10. I would love to try your shoes but I'm not getting anywhere. PS. the internet is telling me this in not unusual with HF
The sneakers are great but you charge way too much. I am on fixed income. I have bought a lot of sneakers from you. I will not buy anymore due too price
You are dishonest. There is no guaranteed 30-day return policy, and you dislike your own goods so much don't even want it back.
Makes my balance feel more secure standing up.
I have been trying since the day after receiving the shoes to get a refund for two ( same size) of the three pairs I bought as well as the insoles. One pair was a gift of different size which fit the recipient. Their website page isn’t working and cannot locate a phone number. Finally found an email sent request and they just replied with offer to buy more shoes at discount. They listed a money back guarantee but I have been unsuccessful.
great shoes! Still need to see how long they will wear. Need to read the small print on return policy. Pretty sure you're working always on smoothing it out. Delivery and return can use some work. Thank you!
Great product but it took very long to receive it and I was out of town when it finally arrived.
Very comfy!
I now have 4 pair of Hike Footwear and love them. My second order, the incorrect sizes were ordered, and I wanted to exchange them for the correct sizes. When I did, your company said not to return the incorrect sizes, just pay for the shipping of the correct sizes. Highly recommend these sneakers to anyone looking for a comfortable walking shoe. I was able to find neighbors that can wear the incorrect sizes and they love them also. Keep up the good work and good customer service.
Love them. Placed another order for 3 pair and still waiting for them to ship.
Based on 41 verified customer reviews, Hike Footwear holds an average rating of 2.6 out of 5 — rated Poor on ReviewTerminal. 39% of customers gave 4 or 5 stars.