Hike Footwear has a severely divided customer base with a 2.6/5 rating: passionate repeat customers praise comfort and foot pain relief, while a much larger group reports unresponsive customer service, nearly impossible returns, and misleading return policies.
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I bought a pair of Strides and love them. I bought another style that is uncomfortable and have been trying to return them, following return policy guidelines, for over 2 weeks. I've decided to stop wasting my time and donate them to Salvation Army.
I bought these shoes to improve my comfort from plantar fasciitis. The packaging is great, and they look just as they did on the website. However, the return FAQ's said that they could not be returned if worn. It's ridiculous to think you can assess the quality and comfort of this kind of shoe without at least wearing them for a long walk. I posed this to the information email, and no one responded to this comment. In fear of not being able to return them if I tried them, I decided to return them right away. The return instructions are to email the info email to get permission to return them. It took almost a month for a human to respond to the email. I sent at least 10 emails and had to threaten them with a lawsuit. Their response was to offer that I exchange them for another pair. How could this help the situation? I declined, and three weeks later they responded with an offer to keep the pair and get another at 50% off. I again declined. Three weeks later, they continued to bargain with various offers. After 2 months, I finally got the return address (paying for shipping as instructed on the website). They threatened to withhold the return fee, which I had to remind them was not on the website, and said I wanted a full refund. I finally got that after 3 months. Unless you're willing to take a chance on them, do not buy them.
Love my Hike barefoot shoes. I own 8 pairs.
I like the first pair I bought better! They are so easy to wear! So very comfortable!
I was never given an address to return a too-small sized shoe. It’s been 2 months and no response. Cynthia Watdon
These shoes look and feel like a $9.99 pair from Walmart. Very poorly made with cheap materials. Plus they are a weird shape.
The HF Stride shoes are very comfortable, supportive, and fit well for general walking and standing. I am a senior and find these shoes to help me with my balance. In all, I bought three pairs for myself and my wife. Shipping delays (2-3 weeks) and not being able to exactly track my orders cost them one star. I guess I am spoiled being able to receive orders from Amazon and the like in 2-3 days.
Still have not received my order
They were wonderful when a pair of shoes didn't fit me right, they had me select another pair that I wanted, and said to keep the pair that didn't fit, so I didn't have to go thru the trouble of returning, and sent me free a new pair! I definitely will purchase Hike shoes again!
First pair didn’t fit and I got talked into 2nd pair it I paid shipping. I could wear second pair and just gave up. Easy return advertising is untrue.
Don't do it. You have been warned. Try sending them back and see what happens. Multiple emails requesting return instructions were ignored. Finally got a response and all they wanted to do was give me a discount. They refused to give me the return address and said that their phone team would call me which they did. I couldn't take the call and tried to call back and their system does not accept incoming calls. Back to email. They are terrible. Calling my credit card company.
When I first saw the ad for this sneaker, I was more than a little skeptical. However, once I put them on, I was delighted that they didn't hurt my bunions. I had been looking for this type of footwear forever. The delivery was smooth and I had no problems.
Long delay. Near impossible to exchange a pair of shoes. Their sizing recommendations are wrong.
I love my 2 pairs of Hike Footwear. I will purchase more. The company is responsive, reliable, and a pleasure to do business with. I definitely feel the difference in foot comfort and a greater sense of stability. First class.
The shoes were too big for my feet, being 8-8-1/2. They looked krumpled around the toes. I only wanted to order 2 and accidentally ordered 3 but your website would not allow me to delete the third pair. So I had to pay for 3 pair. When they arrived I immediately requested a way to return the shoes to you for a full refund because of the condition of the shoes, but have gotten nothing but a run-around. NOW, you tell me I am too late to return them. I really need the refund. I will personally pay the cost of returning them to you if you give me a mailing address.
Based on 41 verified customer reviews, Hike Footwear holds an average rating of 2.6 out of 5 — rated Poor on ReviewTerminal. 39% of customers gave 4 or 5 stars.