Hoppa offers an easy booking system and generally reliable service at competitive prices, but suffers from critical operational failures including no-show drivers, poor customer support responsiveness, and safety concerns, resulting in a 3.0/5 rating despite mostly positive individual service experiences.
What customers love
Common concerns
Customers mention
Frequently mentioned
It took me over 2 hrs to book…. I eventually had to do it on my phone. On the laptop when I eventually got all the details to come up, it wouldn’t take payment! I very nearly gave up and would’ve got a taxi from airport!
Easy to book. Reliable service always use them.
So easy to book stress free
Very easy to follow the booking system etc
Travelled using hoppa in Bodrum - car was immaculate and high end mercedes, driver was friendly and communicated brilliantly with Google translate. Gave us cold water. Great experience will use again.
Met at airlort with no problems Driving was very freindly
It was hard to work out what transport we needed as we have an electric scooter and 4 people but we ended up booking a 6 seater for more as we didn’t know if the scooter and 4 cases would fit in.
RIPPED OFF - Booked a private water taxi transfer from the airport in venice for a special occasion / arrival, unfortunatley hoppa just supplied a std road taxi, we have been emailing hoppa for a number of weeks in order to refund the difference in cost from what we had ordered to what was recieved. Unfortunatley despite initial correspondance saying they would investigate, we now have radio silence!!
It was straightforward
Always used hopppa. But should be a section to request a car safety seat?? I have a 6 year old travelling with us this time.. and no options for this ??
Easy booking system, excellent prices, have used several times before and service has always been reliable
Great service from driver pickup to drop off to airport very helpful. Free water was provided. Very friendly and well in time would recommend to use again
Good service and nice drivers.
Our driver Giwrgos was on time and efficient and friendly and polite. Fabulous service. 100% happy
Our driver for private transfer did not turn up we were the last flight landing for the night. We had no Internet and a 2 year old child stranded alone at 2.30am at Dalaman airport. We paid for a taxi and it was very expensive.
hoppa is rated 3.0 out of 5 from 41 verified customer reviews on ReviewTerminal — rated Average. 2% of customers gave 4 or 5 stars.
hoppa has an average rating of 3.0 out of 5 based on 41 customer reviews on ReviewTerminal.
hoppa has 41 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.
Based on 41 verified customer reviews, hoppa holds an average rating of 3.0 out of 5 — rated Average on ReviewTerminal. 2% of customers gave 4 or 5 stars.
