Hydrohealth customers (4.4/5) report significant health improvements, particularly for kidney function, with exceptional customer service widely praised, but hardware durability issues and payment/refund disputes create serious concerns for a meaningful minority.
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Common concerns
Customers mention
I camcelled but tuey jve just raken 2 payments ok I had told them that i wished to cancel back in April Now i wi dispite both paymemts. On 01 05 & 04 05 2026 pendijg currently Bank Holday, today, so the team are on holiday.
I brought 2bottles January 16 2025 with extented warranty in October one of my bottles stop charging I called about the problem they asked for a video of what's wrong I send it then returned the bottle for the warranty I have not heard from them since or get my bottle back they scammed me
do not send any more of your product! Thank you!
When I received my 3 bottles, I was so excited. I am in kidney failure and trying to maintain, on a fixed income. When I charged and filled the bottles as instructed everyone of them leaked. I tried to call the number and only got a voicemail message. I then reached out via email. Was told to video leaking, then they sent back a video on how I could fix it. I did everything you asked still nothing. So frustrated no one really cared about quality or making it right, I was just supposed to mail everything back. Sorry but I don't have a lot of faith in sending everything back AFTER I paid over 190.00 and hope that this company does the right thing. I am taking things further with our local consumer protection. Update: It cost me 24.00 to send my bottles back. Got a threatening email from a Dario stating he/she didn't think my return request was legitimate because it took me so long. After sometime I did receive some of the money back, I was told I would get the rest of it back once they checked my returned package. I had pictures they were returned just as they were sent, leaks and all. I then got another email a few days ago, again from Dario, that I needed to remember that there was a 15% restocking fee. So it sounds like our Dario is again not going to return they money. CAUTION, if they are recycling the bottles returned , beware THEY LEAK, you will just get others junk. and you will pay for the priviledge of paying even more to return. What a racket! I will also report to Better Business Bureau to try to prevent someone else from having this happen.
I bought this product over a year ago and after two weeks the bottle stop working
Based on 40 verified customer reviews, Hydrohealth holds an average rating of 4.4 out of 5 — rated Great on ReviewTerminal. 85% of customers gave 4 or 5 stars.